Assistant Operations Manager in Birmingham
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Job DescriptionAssistant Operations Manager – Purpose-Built Student Accommodation (PBSA)
Role Purpose
To support the General / Residence Manager in the day-to-day operational management of a PBSA site. The Assistant Manager plays a key role in people management, experience, compliance, and performance delivery, acting as a visible and empowered leader within the building.
Key Duties & Responsibilities Operational Management
Support the delivery of smooth day-to-day operations across:
Customer service
Maintenance coordination
Housekeeping standards
Act as Duty Manager when required, taking responsibility for site operations.
Ensure service standards and SLAs are consistently met.
People Management & Leadership
Line manage or support supervision of CSAs and Senior CSAs (where applicable).
Assist with:
Recruitment and onboarding
Training and development
Performance management and absence monitoring
Provide regular feedback, coaching, and support to team members.
Support rota planning and workforce resourcing.
Experience & Welfare Management
Take ownership of satisfaction, complaints handling, and service recovery.
Oversee welfare escalation processes and ensure appropriate actions are taken.
Build positive relationships with and act as a senior point of contact.
Support engagement and community-building initiatives.
Compliance, Safety & Risk
Support the Residence Manager in maintaining statutory and operational compliance, including:
Health & safety checks
Fire safety procedures
Incident reporting
Ensure procedures are followed consistently across the team.
Assist with audits and inspections.
Financial & Commercial Support
Support occupancy and revenue performance through:
Enquiry handling and show rounds
Retention initiatives
Upselling of services (where applicable)
Assist with cost control and budget monitoring at site level.
Support damage and recharge processes.
Stakeholder & Contractor Liaison
Liaise with internal teams, contractors, and suppliers as required.
Support contractor access, supervision, and communication.
Escalate performance or quality issues appropriately.
Peak Periods & Strategic Support
Play a leading role during:
Arrivals and departures
Summer turnaround
Open days and inspections
Support implementation of company initiatives, policies, and improvement plans.
Act as a trusted deputy to the Residence Manager.
Person Specification – Assistant Operations Manager Essential
Experience in PBSA, hospitality, residential, or customer-facing management roles.
Proven leadership or supervisory experience.
Strong organisational, communication, and decision-making skills.
Knowledge of health & safety and operational compliance.
Ability to manage competing priorities in a fast-paced environment.
Flexible approach to working hours, including rota-based shifts.
Desirable
Experience managing people directly.
Knowledge of student welfare and safeguarding frameworks.
Experience with budgeting, reporting, or performance metrics.
Ambition to progress into a Residence / General Manager role.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Birmingham
- Job Type:
- FullTime
- Category:
- Manager, Assistant, Operations Manager, Management, Operations