Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Assistant Regional Operations Manager

Based in Hackney, London, E9 – Working across London

£49,415 per year (pro rata) plus Company Car

40 hours per week – Shifts to be worked from 8:00am to 16:30pm over a 6 day rolling rota

Temporary position for up to 6 months

We have new and exciting opportunity for an Assistant Regional Operations Manager to join our dedicated and newly established Rapid Response team in London. Supporting the Regional Operations Manager, you will play a key role in ensuring the efficient delivery of maintenance services across a diverse property portfolio. You’ll help lead teams, oversee operational performance, drive high‑quality service standards and ensure our customers receive timely, reliable and professional support every day.

Working in a dynamic environment, you’ll use your strong organisational skills, leadership experience and operational insight to resolve challenges, support teams on the ground, and help maintain safe, well‑managed homes. This is a varied and rewarding role where you will make a real impact, contributing to continuous improvement and supporting the smooth running of day‑to‑day regional operations.

If you thrive in a busy, hands‑on management position and enjoy leading people to deliver outstanding service, we’d love to hear from you.

The role of Assistant Regional Operations Manager will include:

• Supporting in the regional monitoring, management and completion of all customer works, through self-delivery teams, suppliers and subcontractors, limiting and mitigating risks associated with building non availability and BAU, ensuring KPIs are met or exceeded
• Supporting the senior management team to develop and maintain process improvement through the creation of an innovative environment for operational employees to have creative thought sharing processes and tools
• Working closely with the Housing and Property Services teams to support with the continual improvement of business processes and procedures, which benefit our customers
• Managing the recruitment, performance and development of quality employees to ensure that the required skilled people are available to meet the needs of the service, to include supporting the development of succession plans to meet potential changes in team structure and business growth
• Taking the lead in the identification and allocation of resources to ensure effective use of self-delivery teams in line with financial and operational requirements

Skills and experiences:

• To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management and NEBOSH National Diploma – Construction. Or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

• Experience of managing multi-site maintenance contracts in a commercially focussed role
• Experience of operating within a performance focussed environment, delivering key performance indicators
• Proven track record managing a direct labour operation or internal maintenance service
• Demonstrate achievement in supporting the successful delivery of projects
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £49,415 per annum (pro rata)

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 14 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.