Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Main Job Responsiblities

• Provide client service support to Relationship Managers with a broad range of client focused operational tasks including account openings, daily account monitoring and order inputs.
• Act as one of the client’s primary contact points to respond to all client enquiries, instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as contact lists, account numbers, facilities details, status of credit reviews/renewals
• Maintain the updated record all client documentation, monitor risk dashboards/MI, resolve alerts before deadlines and produce presentation material for client review meetings and pitches
• Handle administrative duties including scheduling appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to regulations and applicable policies and procedures
• Understand the basic mechanism of common financial products and services
• Investigate and provide resolution on queries and ensure proper closure on issues raised.

Academic & Other Requirements

• Minimum 3-5 years of relevant experience in client servicing, operations or sales support within financial institutions, preferably wealth management companies
• Bachelor degree or diploma from reputable institutions
• Good understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast-paced environment and remain empathetic, passionate and resilient