Assistant Shop Manager – Highgate

Hours: 22.5 per week, including weekends on a rota

Location: Highgate, N6 (occasional cover nearby)

Salary: £28,000 per annum pro rata

Contract: Permanent

About the role

-Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.

-Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.

-Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.

-Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.

-Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.

-Take on supervisory and leadership responsibilities in the Shop Manager’s absence.

-Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.

-Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.

-Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

-Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.

-Experience supervising, supporting, or closely working with volunteers or staff.

-Experience of targets and understanding how shop income supports charitable services.

-Strong organisational skills and ability to prioritise in a busy environment.

-Confident communicator who can motivate and encourage others.

-Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms). xbpsjku

-Positive, proactive, and flexible, with a hands-on approach to shop work.

-Able to work on a Rota including weekends and occasional bank holidays

To apply: Send CV & cover letter to or call