About the RolePermanent - 37 hours£14.13 per hour (circa 27,000pa)As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleaguesYou will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.About YouYou will need;Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.Strong selling and customer service skillsGreat communication and interpersonal skillsAn understanding of KPI’s and an ability to drive performanceExperience in recruitment and performance reviewsExperience in managing workflow schedulesAn ability to manage, organise and motivate your colleagues on a day to day basisAn ability to train others and engage them in all aspects of being part of a busy store teamAn ability to encourage and coach your colleagues to achieve their own potentialExisting knowledge of Lakeland and our productsA positive attitude to change and developmentIntermediate IT skills (eg word and excel)About LakelandFounded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.BenefitsThere are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, a group personal pension plan.There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together. #J-18808-Ljbffr