We are THG, a global ecommerce group on a mission to be the leading online retailer in beauty and sports nutrition.Our portfolio includes brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our core businesses: THG Beauty and THG Nutrition.With over 2500 employees worldwide, from Manchester to New York, we foster a culture of leadership, collaboration, and innovation.LOOKFANTASTICEurope’s No.1 online destination for premium beauty, partnering with over 800 top brands like MAC, Kerastase, GHD, Tom Ford, and YSL to offer a wide range of beauty products globally. Our goal is to become the world's No.1 beauty destination.We are excited to announce the opening of our new LOOKFANTASTIC store in Bristol, a unique destination for experiencing beauty.Assistant Store Manager RoleThe Assistant Store Manager supports the Store Manager in daily operations and leads the store in their absence. Focused on delivering exceptional customer service, motivating the team, and driving sales, the role includes staff education and event planning.Responsibilities include:Providing personalized customer service and building relationships using CRM.Creating a welcoming environment and ensuring a seamless customer journey.Resolving customer queries professionally and maintaining high customer satisfaction.Achieving retail financial goals and KPIs.Supporting business planning aligned with marketing campaigns, including product launches and events.Planning and executing store events and initiatives to increase traffic.People ManagementLeading by example on the shop floor.Acting as Duty Manager when needed.Inspiring and coaching the team to deliver outstanding service.Providing feedback and supporting staff development.Handling HR conversations professionally and respectfully.Operational StandardsAdhering to procedures and health & safety regulations.Maintaining store standards, hygiene, and visual merchandising.Completing audits and managing stock, including POs and stock loss reports.Supporting shrinkage prevention initiatives.Requirements:Leadership experience required.At least 2 years of beauty industry experience.Highly organized with full availability, including weekends and bank holidays.Proficient in Excel, Outlook, and Teams.THG is a proud Disability Confident employer. If invited for an interview, please inform us of any adjustments needed to support your application.We value diversity and inclusion and welcome applications from all community sections.Due to high application volumes, we aim to respond within 14 days. For questions, please contact our Talent team. #J-18808-Ljbffr