ASSISTANT STORE MANAGER WRTW – HARRODS

As Assistant Store Manager for our WRTW concession in Harrods, you will support the Store Manager in leading a high-performing team while upholding the brand’s exceptional client experience standards. You will act as a role model on the shop floor, driving commercial results, ensuring operational excellence, and fostering a culture of elevated, personalized service. You will embody the brand’s values, inspire your team, and contribute to the continued growth and reputation of the concession

Tasks & Responsibilities:

Client Experience & Selling Performance

• Lead by example in delivering exceptional, luxury client experience aligned with brand standards.
• Support the team in achieving and exceeding sales KPIs through strong floor management, coaching, and real-time feedback.
• Oversee and actively participate in clienteling efforts, ensuring the development of meaningful, long-term client relationships.
• Demonstrate advanced product knowledge in women’s ready-to-wear, including fabrics, craftsmanship, fit, and styling, and ensure the team maintains the same standard.

Team Leadership & Development

• Assist the Store Manager in managing, coaching, and motivating the team to deliver consistent commercial and service excellence.
• Support in onboarding, training, and developing team members, ensuring alignment with brand values and performance expectations.
• Provide daily floor supervision, ensuring optimal team deployment, break schedules, and service coverage.
• Contribute to performance reviews, talent identification, and succession planning.

Operational Excellence

• Ensure the highest level of visual and operational standards are maintained in line with brand guidelines and Harrods policies.
• Assist with stock management processes including deliveries, inventory control, stockroom organization, and shrinkage reduction.
• Oversee daily operational tasks such as opening/closing procedures, reporting, compliance, and cash handling.
• Ensure the concession adheres to all policies, health and safety regulations, and audit requirements.

Business & Boutique Management

• Support the Store Manager in analysing business performance, identifying opportunities, and implementing action plans to drive continuous improvement.
• Monitor key metrics, CRM insights, and clienteling performance to enhance sales and client loyalty.
• Collaborate closely with Harrods’ management and internal stakeholders to maintain strong relationships and alignment on operations and expectations.

Job Requirements

• Minimum 3–5 years of experience in luxury fashion retail, with at least 1–2 years in a supervisory or senior sales role.
• Strong leadership skills with the ability to inspire, coach, and develop a high-performing team.
• Demonstrated success in clienteling and managing relationships with high-profile clientele.
• Passion for luxury fashion and in-depth knowledge of women’s ready-to-wear.
• Excellent communication, organizational, and problem-solving skills.
• Strong commercial awareness with the ability to analyse performance and drive results.
• Confident and professional approach, with the ability to remain composed in a fast-paced luxury environment.
• Availability to work 5 days a week, including weekends, late nights, and holidays as required.
• Proficiency in CRM tools and clienteling platforms is highly desirable.
• Additional languages are a plus.

Why work with us?

At TOM FORD, you will have the opportunity to work within an international Luxury business environment, where you will find a collaborative workplace focused on continuous improvement and where teamwork plays a central role. At Tom Ford, diversity is a core value that allows each individual to fully express their abilities and potential. We are looking for passionate, proactive individuals who are eager to challenge themselves within a dynamic and fast-growing organization.