We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our brand-new outlet in Braintree. OKA Braintree is our third outlet, following the successful introduction of the brand within the Bicester Village Garden Centre in 2025. KEY RESPONSIBILITIES Store Operations:

Support the Store Manager in overseeing all operational aspects of the outlet, ensuring high standards of presentation, merchandising and stock management in line with OKA brand guidelines. Work collaboratively with the host store management and teams to maintain smooth operations. Assist with scheduling, maintaining staffing levels, and supporting team performance

Customer Service:

Deliver exceptional service and assist with resolving customer enquiries professionally and efficiently. Lead by example on the shop floor, promoting OKA's values and ensuring every customer receives a memorable experience. Support clienteling efforts to build strong, personalised customer relationships. Uphold and represent OKA brand standards at all times within the concession. Ensure the store environment consistently reflects the quality, creativity and personality of the OKA brand.

Sales and Commercial Focus:

Proactively contribute to driving sales performance and analysing outlets results. Assist with implementing sales strategies to maximise revenue. Support promotional activities, in-store events and product launches in collaboration with OKA retail and marketing teams.

People and Culture:

Assist in recruiting, onboarding and training concession staff to ensure strong product knowledge and confident customer engagement. Help motivate and develop the team to meet sales targets and KPIs. Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA's values.

OUR VALUES

Put the Customer First — provides exceptional internal and external customer service at all touchpoints Be In It Together — approachable, personable, committed to shared success Think Big — creative, innovative, solutions orientated Own It — curious, persistent, drives results Stay Playful — energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment Passion for delivering exceptional customer service Confident communicator with excellent interpersonal skills Natural flair for interior design, styling and store merchandising Experience and enthusiasm for high-end retail environments Extensive selling skills and the ability to motivate othersGood eye for detail Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable A creative, problem‑solving spirit Passion for the OKA brand

OUR BENEFITS PACKAGE

33 days holiday (including bank holiday entitlement), plus Length of Service increases Day off for your birthday Health Cash Plan Generous staff discount Enhanced Maternity Pay Employee Assistance Programme Eligibility for a discretionary company Bonus Scheme Discounts on 60+ UK retailers via My OKA benefits platform Plus a suite of additional employee benefits including company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest‑free travel loans, social events, online wellbeing centre and more.

#J-18808-Ljbffr