Who are Coolr?

We’re an independent social media agency comprising creatives, social experts, content publishers, and change makers.

Deeply connected to popular culture, our work links brands with their audiences at scale. Our clients include Burger King, Lidl, Deliveroo, and Samsung, among others. Our goal is to become the biggest social agency worldwide.

With a 70% growth last year, the agency is expanding rapidly. By 2025, we aim to be the leading social agency in the UK, US, and beyond.

We have a strong growth platform and have made significant progress. Now, we want to elevate our efforts further.

About the role:

The Associate Director (GAD) oversees and directs our client teams, ensuring day-to-day processes and quality outputs are maintained. You will manage relationships with clients to foster satisfaction and retention, while also identifying opportunities for account growth.

This role combines internal team management—developing individuals and teams—and external client management—building Coolr’s relationships and reputation.

The job

Key responsibilities include:

• Monitoring all client account activities to ensure efficiency and quality.
• Supporting Account Directors with tools and information for success.
• Mentoring junior team members.
• Ensuring thorough and accurate monthly and quarterly reports.
• Building and maintaining relationships with senior clients.
• Identifying growth opportunities.
• Managing resource allocation and budgets.
• Participating in new business pitches.

What we are looking for

Ideal candidates will have:

• Experience in a senior leadership role within a social-first agency (Group Account Director or above).
• Commercial acumen, with a track record of managing profitability and growth.
• Strong strategic skills in account planning, branding, and storytelling.
• Industry knowledge and awareness of current trends.
• Approachability and mentorship capabilities.
• Ability to build transparent relationships with clients and partners.
• Comfort in fast-paced, high-volume environments.
• A passion for quality and adaptability to business needs.

A Coolr Offer

We offer competitive salaries, hybrid working (3 days in-office, 2 remote), 25 days annual leave, two weeks of work-from-anywhere, a birthday day off, wellbeing day with a £50 voucher, free office snacks, private healthcare, cycle and tech schemes, and weekly social events.

Coolr Culture & DE&I

We are a supportive team committed to excellence and authenticity. Our culture encourages stepping out of comfort zones and embracing diversity. Our DE&I approach aims to foster a safe, inclusive environment that promotes creativity, innovation, and success, aligning with our mission to be the world's top social media agency.