Corporate AV Support Analyst – Professional Services Client / City of London

£35,000-£45,000 plus bonus and benefits

Our client is looking to a Junior AV (Audio Visual) Support Analyst to join their AV team as they look to hugely expand their Audio-Visual capabilities as they move to new, larger premises. This is part of a wider technology support team supporting 1000 onsite users. It is essential that you have some level of AV support experience in a corporate or hospitality environment and can evidence excellent customer care skills.

Our client is a Global leader in their sector, proudly boasting an increase of over 20% to their already billion-dollar Global in their last published annual accounts.

You will operate and provide support for audio/visual (AV) components and technology equipment in conference rooms. This includes display types, codecs, microphones, and control systems. You will also look to ensure functionality for audio and video conference calls, PC‑based presentations and intranet/internet wireless connections.

Your role will also include daily checks on equipment, and you will look to ensure any issues are reported and rectified swiftly.

You will engage with a wide range of users at all levels and so in addition to technical expertise we are also looking for an individual that values offering exemplary customer service.

This is an onsite role, and you will be required to work in the office each day Monday to Friday. Hybrid working is not an option.

Key skills and experience required:

• You will have a minimum of 1 years’ experience in an AV support role - this is a Junior role in the team
• This will include experience in video and audio conferencing and meeting room technologies
• You will also have experience in control systems such as Extron or Crestron, Bi‑Amp systems, microphones, speakers, and projection equipment
• You will be familiar with IT and networking products
• Ideally you will also have certifications from manufacturers, such as Extron or Crestron, or industry organisations, such as AVIXA Certified Technology Specialist (CTS) or CMP
• You will also be able to evidence Technology support experience with PC hardware and software

Our client is proud of the service it offers to both users and guests alike and the continuous professional development opportunities offered to their internal talent.

They are open to upskilling and training in areas you may be unfamiliar with, but you must have some core AV support experience. This is an ideal opportunity for someone early in their career looking to progress.