,withrealscopetoshape,develop,andcontinuouslyimprovetheserviceoffering.KeyResponsibilities: Primarypointofcontactonsiteforourclient. Staffleadershipandmentorshiptotheonsiteteam/sandrota. Providecomprehensivereportingtotheservicedeliveryandaccountmanager. Providingaseniorleveloftechnicalsupportatthepointofescalation. OperationalCoordinationbetweenteamsincludingthetechnicalhelpdesk,fieldservice,projectsteamsandclientliaison. Toworkwithtechnicalteamstoprovideaccuratetechnicaladvicewhenrequired. Tocarryoutdetailedregularroomchecks. MeetingroomsupportforVIPs. Coordinationofsoftware/firmwareupgrades. ProvidetechnicalsupporttoAV/VCusers. Supportingvideoconferencecallsincludingliaisingwithremoteofficesinrespecttothesetupandrunningofvideoconferencecalls(technologiesincludePrimeVideo/Intercallo /BlueJeansandWebEx). Toassist/managewithallads/moves/changes(smallworks)onsite. Toensureanychangesareimplementedseamlesslyaspertheagreedrequirementandwithminimalimpactonthebusiness. ToensureusersaretrainedintheoperationofAV/VCtechnologiesdeployedtosite. Toidentifyandevaluategapsinhowtheclientusesthetechnologyandmakeappropriaterecommendationstotheclientforanyfuturechangesthatwouldprovidefurtherbenefits. Tomonitorthequalityoftheservicesdeliveredviathetechnologydeployed. Toundertakemanufacturertrainingcoursesasappropriatetoensureknowledgebaseismaintained. Toensureallbreak-fixactivitiesarecarriedoutunderthecontractedtermsandwithintheagreedSLAs. Toarrangeallpreventativemaintenanceactivitiesandproduceviahelpdesktheappropriatereportsdetailingworkscarriedoutandanykeyactivities/concernsthatmayrequirefurtherattendance/consideration. Liaisewithandmanage3rdpartysuppliers. Manageconsumablesandstockholdingofonsitespares. Managemeet&greetserviceasrequiredtoassistallmeetingsthatrequireAV/VCtechniciansupport. Managerotasandjuniortechnician. ToensureallassociatedactivitiesthatcomprisetheAVservicearedeliveredseamlesslyandwithmaximumefficiency. Tobeapointofescalationthroughtotheaccountmanager. Toadviseandreportontheservicedeliverytotheaccountmanagerand/orclientsmanagementteam. Toensureservicesaredeliveredinlinewithclientpolicies(CSR/environmental/security)andstrategies.Desirableskills: Excellentcommunicationsskills. KnowledgeofcurrentAVandVCequipmentandsystems. Practicalknowledgeofprojectdeployment. Manufacturerstraining. Relevanttechnicalaccreditations.JBRP1_UKTJ