Automotive Bodyshop Advisor / Service Advisor

Location: North West London

Salary: £32,000 – £33,000 per annum

Hours: Monday to Friday, 8:30am – 5:30pm (40 hours)

No weekends

An established accident repair centre in North West London is seeking an experienced Automotive Bodyshop Advisor / Service Advisor to join their busy and well-run bodyshop operation.

This is a customer-facing role ideal for someone with a strong background in automotive customer service and accident repair, who enjoys managing the full customer journey from vehicle drop-off through to collection.

Automotive Bodyshop Advisor / Service Advisor-Key Benefits

Monday to Friday working only

No weekend work

Stable, full-time position

Competitive salary (£32,000–£33,000)

Busy and professional accident repair environment

Automotive Bodyshop Advisor / Service Advisor -The Role

As a Bodyshop Advisor, you will be responsible for all front-of-house and customer liaison activity within the bodyshop. You will ensure customers are kept fully informed throughout the repair process while working closely with technicians, estimators, and bodyshop personnel.

Automotive Bodyshop Advisor / Service Advisor-Key Responsibilities

Booking customer vehicles in for accident repair

Acting as the main point of contact for customers throughout the repair process

Providing regular updates on work-in-progress and repair timescales

Advising customers on estimated repair costs and completion dates

Liaising with technicians, estimators, and bodyshop personnel to monitor job progress

Assisting with estimates, repair authorisations, and basic invoicing

Managing front-of-house activity and ensuring a smooth customer journey

Delivering consistently high levels of customer service in a fast-paced bodyshop environment

Automotive Bodyshop Advisor / Service Advisor- Requirements

Previous experience within the Automotive Industry in a Bodyshop Advisor, Service Advisor, or similar accident repair role

Background in automotive customer service is essential

Strong understanding of accident repair processes and vehicle damage

Confident communicator with excellent customer-handling skills

Highly organised and able to manage a busy workload

If you have the relevant expereince and want to work fr a company that reward hard work apply today