Automotive Technical Advisor

Uxbridge

£40k per annum

**Hybrid – 3 days office 2 days WFH**

I am currently working with a fantastic company based in the Uxbridge area who are seeking a new member for their Technical Support Team. This role would suit a candidate who has previous experience in providing vehicle diagnostics and is looking to make the transition into an office-based role.

The role includes 25% direct customer interaction on the phones, 50% case management providing resolution for product, installation and application related queries and 25% direct installer interaction and coordinating cross-business.

Role responsibilities:

Resolve customer queries or escalate to appropriate department, managing the updates on the system as required by the business, ensuring departmental SLA’s are achieved to drive continuous overall improvement of the customer experience Identify underlying root causes of substandard installations and be able to offer satisfactory resolutions for both customers and third-party installers To handle inbound/outbound calls and cases, following agreed processes within SLA, using the Salesforce case management system and recording all aspects of the customer interaction Provide technical support to internal and external key stakeholders at all technical levels throughout, including third party installer channels Establish and maintain professional relationships with all internal an...