This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

AV Technical Manager - 12 Months FTC

About The Role

We are looking for an Audio Visual Technical Manager to join our team. This position is primarily responsible for providing support for the AV conference spaces, systems and line manage the team of coordinators.  The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise. This is a client facing role and will involve working closely with clients and their customers.

Key Responsibilities:

• Provide white-glove technical support for internal, customer, and executive meetings
• Proactively identify potential AV issues and provide solutions to clients' concerns or needs
• Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
• Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
• Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
• Review standard setup specifications for meetings and conferences
• Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
• Ensure cleanliness, temperature, and functionality of conference rooms
• Electronics troubleshooting skills - ability to determine and localize where the problem exists
• Maintain conference room standards for signage, equipment, and seating  
• Respond to client requests promptly 
• Ensure consumables are available for the client
• Provides support for the audio-video systems and media control systems.  
• Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
• Perform routine and proactive testing to ensure the functionality of equipment before use. 
• Alignment and calibration procedures for audio and video devices 
• Responsible for communicating the need for maintenance or repair of audio-visual equipment
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
• Some commissioning and programming
• Line management of a team of coordinators
• Any other duties and tasks assigned 

Qualifications

Required

• 5 years' experience in a client/customer service-oriented environment, preferably in a corporate conference centre
• 5+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanour
• Experience with a hotel, corporate conference centre, or large enterprise systems

Preferred 

• Demonstrate the ability to perform under pressure and manage time well
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred) 
• Crestron, AMX, or Extron Certifications (preferred)
• DSP Programming (BIAMP, QCS) (preferred)

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