Join Our Team as a Patient Services Administrator (Band 3) Are you organised, detail-oriented, and passionate about making a difference in patient care? We are looking for a dedicated Patient Services Administrator to join our busy team and play a pivotal role in supporting the delivery of world-class healthcare. Your Main Responsibilities: Carefully input and extract patient information using key NHS electronic systems such as Epic, PAS, or Patient Centre-helping provide smooth, effective care for every patient. Select and schedule patient appointments by clinical urgency and waiting times, ensuring each patient is seen at the right time. Work confidently with NHS targets and guidelines, always upholding the Integrated Elective Access Protocols (IEAP). Scan and upload important documents onto electronic systems, making sure patient records are accurate and up-to-date. Use word processing and computer skills to produce reports and manage data to a high standard. Support Team Leads with essential patient information checks that assist regular audits and service improvements. Maintain data accuracy in Epic, ensuring all work queues are actioned promptly and correctly. Assist with training and induction for new staff members, ensuring high standards are upheld across the team. Keep filing systems organised-both electronic and manual-so every document is where it's needed. Provide reception cover as required, welcoming patients and visitors with professionalism and kindness. Handle general enquiries and provide advice efficiently, always working within NHS guidelines, protocols, and policies. Manage your own workload: from maintaining diaries, booking appointments, and managing incoming mail/email-all to keep patient care running smoothly. Who We're Looking For: Excellent communication and IT skills. Committed to confidentiality and the highest standards of patient care. Able to prioritise, multitask, and work well under pressure. Experience in a healthcare or administrative setting is desirable but not essential. What We Offer: Full training and continuous professional development. Supportive, friendly environment with opportunities to grow. A vital role at the heart of the NHS. If you're ready to help deliver the very best for our patients and communities, we'd love to hear from you! Apply now and help shape the future of patient care at your NHS. Call Siobhan Hanna for further information Brook Street NMR is acting as an Employment Business in relation to this vacancy. Skills: NHS Appointments Officer Benefits: paid holidays plus pension