Benefits Assessor
9 Days Old
Themainpurposeoftherole:BenefitAssessor
ToundertakearangeofgenericworkactivitiescenteredaroundthepromptandaccurateassessmentofalltypesofclaimsforHousingBenefitandCouncilTaxSupport.
SpecificdutiesandresponsibilitiesBenefitAssessor
Toundertakeallworkactivitiesinvolvedinassessmentofnewclaims,changesincircumstancesandATLASnotifications
ElectronicDocumentManagementscanningandindexing
Verificationofevidence,pre-assessmentandrequestsforfurtherinformation
Thecompletefinaldeterminationinaccordancewiththeregulations
Notificationofdeterminationsandqualityassuranceofletters
Correctandfulldeterminationonoverpaymentrecovery
Correctsubsidycodingofanyoverpaymentsandclaimtimestats
Toundertaketheworkactivitiesinvolvedinthedeterminationofnewclaimsandchangesincircumstancesincludingoverpaymentsdeterminationandrecoveryleveldecisions
Toundertakeallassessmentworkactivitiesaboveinaccordancewiththebenefitregulationsandinternaloperationalproceduresandguidelines
Toundertakeallassessmentand(re)determinationworkactivitiesaboveusingtheAcademyBenefitssystemandIDOXworkflowanddocumentmanagementITsystem
Torespondtocustomerenquiriesacrossarangeofbenefitissues,especiallywhenreceivingcustomerqueriesforcasespreviouslyassessed/reassessedbyself
ToprovidesupporttoClaimSupportTeambypersonallydealingwithphoneandreceptioncallersinrespectofHB,CTSandDHPenquiries,andfirststopHousingqueries
ToliaisewithHBofficers,otherinternalHousingandCouncilTaxofficersandexternalpartnerbodiesinordertoresolveoutstandingclaimissuesandqueriesforcustomers
Toadoptoneormorespecialismsinadditiontocorecompetencyframeworksinordertosupportpersonaldevelopment,varietyoftasksandofficesupportflexibility
Toworktoachallengingsetofpersonalperformanceobjectives,targetsandassessmentquotasaspartofannuallyrevisedpersonalperformanceplan
Toworkactivelyinaccordancewitharegularlyupdatedsetofcorporateanddepartmentproceduresandtokeepintouchwithanychanges
ToundertakeanyrelatedactivitiesasconsiderednecessaryanddirectedbyTeamLeaderorseniorHBManagement.
QualificationsandEducationBenefitAssessor
GoodstandardofeducationwithGCSEinEnglishlanguageorequivalent,gradeCorabov
ExperienceBenefitAssessor
workingwithHousingbenefitandCouncilTaxSupportregulations
workinginademandingteamenvironment
workingwithclearprocessesandprocedures
usingcomputersinaprocessingenvironment
ExperienceoftheAcademyHousingBenefitsITsystem
dealingwithpeopleinasensitivesituation
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Social Care
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The main purpose of the role: Benefit Assessor To undertake a range of generic work activities centered around the prompt and accurate assessment of all types of claims for Housing Benefit and Council Tax Support. Specific duties and responsibilitie...
More Details -
-
9 Days Old
Benefits Assessor
-
Gb
- Social Care
Themainpurposeoftherole:BenefitAssessor ToundertakearangeofgenericworkactivitiescenteredaroundthepromptandaccurateassessmentofalltypesofclaimsforHousingBenefitandCouncilTaxSupport. SpecificdutiesandresponsibilitiesBenefitAssessor Toundertakeallworkac...
More Details -