Themainpurposeoftherole:BenefitAssessor ToundertakearangeofgenericworkactivitiescenteredaroundthepromptandaccurateassessmentofalltypesofclaimsforHousingBenefitandCouncilTaxSupport. SpecificdutiesandresponsibilitiesBenefitAssessor Toundertakeallworkactivitiesinvolvedinassessmentofnewclaims,changesincircumstancesandATLASnotifications ElectronicDocumentManagementscanningandindexing Verificationofevidence,pre-assessmentandrequestsforfurtherinformation Thecompletefinaldeterminationinaccordancewiththeregulations Notificationofdeterminationsandqualityassuranceofletters Correctandfulldeterminationonoverpaymentrecovery Correctsubsidycodingofanyoverpaymentsandclaimtimestats Toundertaketheworkactivitiesinvolvedinthedeterminationofnewclaimsandchangesincircumstancesincludingoverpaymentsdeterminationandrecoveryleveldecisions Toundertakeallassessmentworkactivitiesaboveinaccordancewiththebenefitregulationsandinternaloperationalproceduresandguidelines Toundertakeallassessmentand(re)determinationworkactivitiesaboveusingtheAcademyBenefitssystemandIDOXworkflowanddocumentmanagementITsystem Torespondtocustomerenquiriesacrossarangeofbenefitissues,especiallywhenreceivingcustomerqueriesforcasespreviouslyassessed/reassessedbyself ToprovidesupporttoClaimSupportTeambypersonallydealingwithphoneandreceptioncallersinrespect...