Job Description

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Benefits OfficerCouncil Offices, School Place, Kirkwall35 Hours per weekPermanent

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
£30,389 – £31,009 per year£16.65 – £16.99 per hour

The above amounts include Distant Islands Allowance

You will be reporting to Team Manager, Rents and Benefits.

Your working pattern is Monday to Friday, 09:00 to 17:00.

We are happy to talk flexible working, where possible.

The purpose of this role is to provide residents with financial assistance via the Scottish Welfare Fund, Housing Benefit Awards, Council Tax Reduction and Discretionary Housing Payments.

As part of this role, you will be responsible for providing a front line service to our residents and will be responsible for processing customer information accurately and efficiently.

We need someone who has experience of dealing with customers and delivering high standards of customer care. We are looking for someone with good communication skills, interpersonal skills and who works well in a team environment.

Ideally the successful post holder should have an interest in Welfare benefits and have good numerical skills.

The necessary qualification, experience and skills required for this role are detailed in the ‘must have’ section of the attached job profile. These criteria are used for decisions on shortlisting and appointment of applicants.
This post requires a Level 1 Disclosure check.

Applications close at 23:59 on Sunday 5 April 2026, with shortlisting taking place week commencing 6 April 2026 and interviews are scheduled for week commencing 27 April 2026.

For a discussion about the role, contact Michelle Scott, Team Manager Rents and Benefits at or on

For information on applying and our recruitment process, click here for Information for Applicants. xbpsjku
We would welcome your feedback on our recruitment process.