Role: Customer Care Billing & Revenue Specialist

Location: Wimbledon office

Contract type: Full time, permanent

The Customer Care Billing & Revenue Specialist plays a critical role in ensuring timely, accurate invoicing and strong cash conversion for the UK & Ireland Applied HVAC business. Working closely with Customer Care Administrators, Finance, Sales Managers, and the Customer Care Manager, the role ensures that invoicing is triggered promptly on receipt of Proof of Delivery (POD) and/or completion of services.

The role supports forecast accuracy, revenue recognition, dispute resolution, and payment collection activities, providing direct operational support to the Customer Care Manager and acting as a key coordination and escalation point between Customer Care, Finance, and Sales.

What will you be doing?

• Issue customer invoices promptly and accurately upon receipt of Proof of Delivery (POD) and/or confirmation of completed services.
• Maintain accurate invoicing records within the ERP system to support revenue recognition and audit requirements.
• Identify invoicing blockers including POD delays, disputes, or commercial constraints.
• Resolve documentation gaps that may delay invoicing.
• Support the Accounts Receivable (AR) team with payment collection by providing delivery, invoicing, and contractual information
• Support the investigation and resolution of commercial and invoicing-related disputes, including pricing, documentation, billing triggers, and contractual queries.
• Support development of fast, efficient, and compliant invoicing processes

To be successful in this role you will have/be:

• Degree-qualified or professionally qualified in Accountancy, Finance, or a related discipline.
• Previous experience in invoicing, billing, revenue, or finance-related roles within a project-based or manufacturing environment.
• Previous experience using SAP S/4HANA for invoicing is preferred.
• Strong collaboration and team integration
• Strong IT skills including MS Office

What can we offer you?

• Competitive base salary
• Up to £5,000 bonus (paid quarterly)
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

More about us:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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