Block Management Manager

About the Business

This role sits within a well-established regional firm with strong roots across the Midlands and a growing block management portfolio. The business has an excellent reputation across residential sales, lettings and commercial, with block management now a strategic growth area.

The Role

An experienced Block Management Manager to lead and develop a residential block portfolio, oversee compliance, and support junior property managers. This is a hands-on leadership role combining operational delivery, client relationship management and team development.

You will manage your own portfolio while also improving systems, service standards and profitability across the block division.

Key Responsibilities

Portfolio Management

Manage a portfolio of residential blocks and estates

Prepare and manage service charge budgets (annual cycles)

Conduct site inspections (typically quarterly)

Ensure compliance with health & safety, fire risk and building safety regulations

Manage insurance renewals and claims

Financial Oversight

Approve service charge expenditure

Work alongside accounts on reconciliations and year-end packs

Monitor arrears and oversee debt recovery processes

Ensure client monies are handled in line with RICS guidance

Client & Resident Liaison

* Act as primary point of contact for freeholders, RMCs and RTMs

* Chair and attend AGMs

* Manage complaints and complex resident issues

* Maintain strong contractor relationships

Team Leadership

* Support and mentor junior property managers

* Implement process improvements

* Ensure KPIs and service standards are met

Experience Required

* Block management experience

* Strong working knowledge of:

* Service charge budgeting

* Section 20 consultations

* Leasehold legislation

* Building safety compliance

* Experience managing RMC and RTM structures

* Confident chairing AGMs

* Highly organised with strong financial awareness

Desirable:

* IRPM / TPI qualification (or working towards)

* RICS-accredited background

Personal Attributes

* Commercially aware

* Calm under pressure

* Strong communicator

* Process-driven

* Professional and client-focused

Why Join

* Established brand with strong regional reputation

* Growing block portfolio with development opportunity

* Clear progression pathway

* Supportive senior leadership

* Opportunity to shape and grow the block division