An award-winning BSI Accredited accident repair centre has a vacancy for a skilled Customer Service Advisor to join them at their offices in Birmingham.

Location: Tyseley, Birmingham, B11 2NR

Key Skills: Bodyshop Customer Service Advisor, autoflow, audatex

Salary: £25,000 - £35,000 depending upon experience

As Bodyshop Customer Service Advisor your role will be to manage the end-to-end customer journey, ensuring every vehicle repair is handled with precision and care.

As Customer Service Advisor it is essential you have bodyshop experience preferably with Autoflow experience.

Key Responsibilities

System Management: Use Autoflow (BMS) to manage vehicle progress, job cards, and internal communication.

Estimating & Invoicing: Assist with or manage repair estimates and invoicing via Audatex, ensuring accuracy for both customers and insurance providers.

Customer Liaison: Act as the first point of contact, providing updates on repair status and handling technical queries professionally.

Workflow Coordination: Liaise with vehicle damage assessors and the workshop team to secure repair authorisations and meet deadlines.

Administration: Manage courtesy car bookings and process payments, including insurance excesses.

Requirements

Software Expertise: Proven experience with Audatex and Autoflow is essential for this role.

Industry Experience: Previous experience within a high-volume Bodyshop or Accident Repair Centre.

Skills: Strong IT literacy, excellent communication, and the ability to thrive in a fast-paced environment.

Licence: A full UK driving licence is required.

Working Hours: 8am - 4pm, Monday to Friday.

Saturdays: on a rota system 8am-11am (Overtime)

Comprehensive benefits: Pension scheme, life insurance, and career progression.

Please click "apply now" for more details