Are you ready to take your career to the next level in the dynamic world of private healthcare? Our client, a leading organisation in the industry, is seeking a dedicated and enthusiastic Booking Coordinator to join their team in East Leeds. This is a fantastic opportunity to contribute to a growing business while making a real impact on patient experiences!

Contract Type: Permanent Working Pattern: Full Time (37.5 hours) Salary: Competitive Hours: Monday-Friday, 09:00-17:00 Start Date: ASAP

Role Summary:

As a Booking Coordinator, you will play a pivotal role in converting enquiries into bookings and ensuring an outstanding patient experience across the various communication channels.

Your Day-to-Day Responsibilities:

Convert inbound enquiries into bookings by identifying needs, and listening for upsell and cross-referral opportunities Manage enquiries from all channels within agreed SLAs Provide accurate information on services, pricing, and availability Complete all booking processes, confirmations, and onward referrals efficiently Maintain precise records in all systems Feedback to management on common issues occurring to improve patient processes

Essential Candidate Profile:

Proven experience in sales or contact centre roles with a strong record of meeting targets Confident communicator with an excellent telephone manner and written skills Strong multitasking and prioritisation abilities in a fast-paced en...