Location: Hybrid – Hove office & home - must be able to come in once a week and be more available in person during the 3-month probation/on-boarding phase

Hours: 37.5 hours per week

Reports to: Events Manager

Start Date: 11th August 2025, preferably, but can be the 18th August.

Interviews: In person, Hove, as soon as fitting candidates apply.

Send CV and Cover letter to info@adventureyogi.com and address it to Asia Bartlett and answer these questions below:

• Do you have experience managing customer bookings or enquiries using a CRM or booking system?
• How comfortable are you handling customer complaints or difficult conversations?
• Which best describes your working style?
• Why are you interested in working with a yoga and wellness travel company like Adventure Yogi?
• This role requires occasional work on public holidays and weekends, with time off in lieu. Are you happy with this arrangement?

About Adventure Yogi:

At Adventure Yogi, we create vibrant, soul-nourishing, active and adventurous yoga holidays and retreats in the UK and beyond. Since 2006, we’ve led the way in the wellness travel space, offering experiences that combine yoga, adventure, nature, and connection. Our mission is to help people reset, recharge, and feel truly alive – all while treading lightly on the planet.

As we grow, we’re committed to sustainable travel, inclusivity, and bringing more people into the world of yoga and wellbeing. In 2025 and beyond, we’re scaling up our retreats, team, and impact – and we’d love you to be part of it.

The Role:

We’re looking for a highly organised, process-loving, methodical team member who also brings a warm, people-first approach to customer service. As Bookings & Events Coordinator, you'll play a central role in the guest journey – from first enquiry to post-retreat follow-up. You’ll manage bookings, solve problems, and handle queries (and occasional complaints) with calm confidence, care, and clarity.

This is a fast-paced, admin-heavy role that requires someone who enjoys structure, thrives on efficiency, and is at their best when following and refining systems. Our Events Manager will support you and assist with retreat preparation, occasionally attending retreats to learn about AY and manage their setup.

What you will be doing:

Bookings & Customer Experience

• Be the warm, friendly first point of contact for enquiries by email and phone
• Manage bookings from start to finish using our CRM and booking systems
• Learn our booking system from top to bottom and become the in-house expert
• Handle refunds, credit notes, gift cards, changes and discounts with care and accuracy
• Follow clear processes and keep meticulous admin records
• Deal with complaints professionally and empathetically – always aiming for resolution and retention
• Respond to phone and email enquiries with a calm, kind and informative tone
• Guide guests through retreat options and help them book with confidence
• Follow up on leads and manage listing site bookings
• Learn all our retreat offerings in detail so you can sell them clearly and enthusiastically

Event Support

• Assist the Events Manager with retreat logistics and venue liaison, eventually managing a few destinations yourself from beginning to end
• Set up guest WhatsApp groups and share key retreat info
• Occasionally attend retreats to support operations and guest experience
• Help maintain and improve internal retreat manuals and processes

We would love to find someone who:

• Loves organisation, admin, and following systems from start to finish
• Thrives in a structured, process-driven role
• Is calm, clear and confident when dealing with customer issues or complaints
• Has strong attention to detail and an analytical mindset
• Is a warm communicator with excellent written and phone skills
• Enjoys helping people and creating positive guest experiences
• Is tech-savvy and quick to learn new systems (booking platforms, CRM, online tools)
• Has a genuine interest in yoga, wellness, and/or travel
• Is proactive, self-motivated, and enjoys working in a small, growing team

Must Haves: Love of yoga, wellness, travel

Qualifications

• Event Planning and Event Management skills
• Strong Communication and Customer Service skills
• Excellent organizational and multitasking abilities
• Ability to work independently and in a team environment
• Experience in the wellness or travel industry is a plus
• Bachelor's degree in Event Management, Hospitality, Business, tourism or related field a nice to have

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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