Job Title: Boutique Hotel Operations Manager

Salary: £35,000.00 per annum

About the Role

We are seeking an experienced and motivated Operations Manager to oversee the day-to-day running of a busy hotel operation. This role is key to ensuring smooth service across all departments while supporting business growth, particularly in food & beverage revenue and overall hotel performance.

Key Responsibilities

• Manage daily hotel operations across all departments
• Oversee Reception, Housekeeping, Maintenance, Kitchen, and Food & Beverage teams
• Ensure high standards of service and guest satisfaction
• Support cost control and contribute to budget and P&L management
• Work closely with the General Manager on staffing, scheduling, and team performance
• Take a hands-on approach to operations (approximately 50% operational involvement)

Team Structure

• Reports directly to the General Manager
• Manages 6 direct reports
• Oversees a team of approximately 45 employees

Skills & Experience

• Background in hospitality, ideally as a Head of Department in Front of House or Food & Beverage
• Strong leadership skills – approachable but able to maintain control
• Experience with hotel systems such as Opera and Micros Symphony preferred
• Good understanding of operational and financial management
• Personal Licence (desirable)

Working Pattern

• Business operates across weekdays and weekends
• Peak times include early evenings and weekends

What We Offer

• Competitive salary of £35,000.00 per annum
• Comprehensive training and development programmes
• Clear career progression opportunities, including fast-track development to General Manager level
• Health and wellbeing support, including wellness initiatives and mental health resources
• Employee discount on stays across company properties
• Recognition and reward programmes for employee achievements
• Flexible working arrangements where possible to support work–life balance
• Supportive, inclusive, and empowering team environment

Additional Information

• Start date: ASAP
• Probation period: 3 months
• Interview process: Initial Teams interview followed by face-to-face meeting