Purpose and objectives of the role

To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area.

The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and

maintaining the highest standards of accuracy, security, and customer trust.

Main duties and responsibilities

Manage and operate the agency independently.

Assess and purchase precious metals from individual clients.

Ensure smooth operations and excellent presentation of your branch using your interpersonal

and negotiation skills.

Comply with all relevant laws and regulations.

Increase sales through a pre-defined marketing strategy in collaboration with the regional

manager.

Ensure the branch meets sales targets, KPIs, and profitability goals.

Trading & Customer Service

Conduct buying and selling transactions for precious metals.

Provide accurate valuations and explain pricing clearly to customers.

Build strong customer relationships and maintain a reputation for trust and integrity.

Handle high-value transactions with precision and professionalism.

Compliance & Risk Management

Ensure full adherence to AML, KYC, and anti-fraud procedures.

Maintain accurate records, transaction logs, and audit-ready documentation.

Implement security protocols for cash, metals, and sensitive information.

Identify and escalate suspicious activity in line with regulatory requirements.

Leadership and collaboration

Train new recruits for the position of Branch Manager for other locations.

Procedure compliance

Maintain the regional manager informed of all relevant events at the branch.

Input all data regarding successful purchases, failed transactions and sales on the appropriate

data base.

Sit at the front desk visible to any person walking by the branch window.

Respect the company's dress code at the branch.

Report any theft or criminal event to the regional manager and coordinate the communication

to the police.

Participate in any events organised by the company, as required.

Qualifications

GCSE Maths and English (Grade C/4 or above) required.

Business-related or ICT GCSEs preferred.

Experience

Proven experience in branch management, retail leadership, financial services, or

precious-metals trading is desirable.

General Aptitude

Strong numeracy skills and attention to detail.

Excellent communication and customer-service abilities.

Ability to work with high-value items responsibly and securely.

Ability to work independently, manage their own workload, and stay motivated in a solo-branch

environment.

Software Skills

CRM experience is desirable.

Ability to work with Google Workspace.

Familiar with compliance and verification software.

Comfortable with digital record-keeping.

Personal Attributes

Charismatic and engaging, able to build instant rapport with customers and colleagues.

Friendly and approachable, creating a welcoming atmosphere within the branch.

Ambitious and driven, consistently striving for high performance and continuous improvement

Naturally likable, with strong interpersonal skills that foster trust and long-term customer

relationships.

Confident communicator, comfortable interacting with a wide range of people.

Positive and energetic, contributing to a motivating and uplifting team environment.

Customer-focused, with a genuine interest in helping people and providing exceptional

service.

Professional and composed, even in high-pressure or high-value transaction situations.

Team-oriented, supporting colleagues and contributing to a collaborative culture.

Self-motivated, with a proactive approach to problem-solving and branch success.

Additional requirements

Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year).

Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.