Branch Manager

6 Days Old

Are you ready for a new challenge? Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you. About the role As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Bexleyheath team to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this. To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers. From an operational perspective, you’ll ensure your branches work to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy. A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate. Here is what the hiring manager had to say about Bexleyheath Branch. "An exciting opportunity to lead a team who work brilliantly together and are passionate about delivering great outcomes for their customers. The Bexleyheath team are committed to growing the business and are extremely passionate about providing new and existing customers with a memorable and exceptional service, whichever channel they choose to do business with us. Bexleyheath branch is based in the centre of the high street and is one of our busier transactional and account branches in the South. About you You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;
A proven record of delivering great customer service and outcomes The ability to lead, develop and motivate colleagues Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions Effective communication and time management
You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
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Location:
Bexleyheath
Job Type:
FullTime

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