Phase 1 – Pre‑Opening: During this phase, you will focus on implementing and setting up the new London store before it opens. Phase 2 – Post‑Opening: After opening, you will be fully responsible for the day‑to‑day running of the store, covering client experience, commercial performance, operations and team management. Client Experience Responsibilities

Deliver an engaging and exceptional client experience that is unique to our brand and consistently follows brand standards. Maintain long‑term client relationships to increase exposure and revenue opportunities. Promote the use of CRM systems and the importance of quality data collection to deliver the best possible client experience. Raise market awareness to maximise revenue opportunities. Lead client events to build new relationships into the brand. Manage any client escalation with professionalism and care to protect the brand’s relationship and reputation.

Commercial and Sales Responsibilities

Own the full commercial performance of the store, delivering profitable growth across new vehicle sales and financial services. Lead, inspire and performance‑manage the sales team to consistently achieve sales, margin and client experience targets. Oversee the complete sales pipeline, ensuring disciplined lead management and a data‑led understanding of client demand. Set clear sales forecasts, manage and report results rigorously, and implement corrective actions that strengthen brand equity, client acquisition and sales revenue. Run structured sales reviews and coaching to build a high‑performance culture aligned with commercial outcomes and brand ambition.

Operations Responsibilities

Ensure the store operates to the highest standards of compliance, safety and brand integrity in line with brand policy. Drive operational performance through effective use of systems, data and reporting. Continuously improve processes to elevate efficiency and the client experience. Strengthen the brand’s presence in the local area through proactive community and partnership activity. Provide clear operational insights and feedback to the wider business to enhance performance and future planning. Lead the store sustainably in line with the company's environmental objectives.

Team Leadership Responsibilities

Drive high performance of your teams consistently and provide support where required, through coaching and feedback. Live and breathe the values of JLR and the culture of Jaguar, and bring this to life by positively role‑modeling these principles. Encourage the team to come up with new ideas to improve store performance and new ways of working. Embrace diversity so that everyone feels valued and included. Ensure the team represents the brand as required and to standard. Adhere to our people processes to enhance the employee experience and maintain consistency, such as regular check‑ins, providing feedback and areas of development. Ensure your team understands the importance of education for both self‑development and client service.

Qualifications / Requirements

Proven experience within luxury automotive retailing, minimum of 3 years preferred. Experience in successfully building a team from day one, within a similar environment. Proven experience of delivering exceptional levels of client service and revenue. Proven track record of direct commercial, sales and financial performance management. Knowledge and understanding of luxury automotive operations and in particular, the demands and lifestyles of HNW and UHNW clients. Knowledge of the London area, specifically regarding other luxury automotive environments, including hospitality and other relevant social areas which could be relevant for our clients. Strong analytical skills – able to use data to drive analysis and results and create action plans based on data insights. Capable of seeing the ‘bigger picture’ and thinking strategically. Attention to detail and high degree of accuracy. Experience born in a retail environment, particularly during a set‑up phase. Fluency in English, whilst another language is desirable. A knowledge of ‘back office’ accounting and forecasting.

Personal Profile

Demonstrates our Creators’ Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. Lives and breathes a client‑centric mindset with a true focus on creating loyal brand advocates. Builds engaged, supported and inspired teams; challenges individuals to grow themselves and their careers with us. Believes in leading with people, constantly focusing on how we can leverage the client experience more in every interaction. Is empowered, sets clear objectives and frameworks but trusts the talented team to deliver above and beyond expectations. Dives into data to understand the stories behind the numbers, leveraging best practice and quickly fixing problems. Is fearless in pursuing truly incredible client‑centric experience and loyalty for a lifetime. Upholds integrity and empathy, putting the client experience and the team’s experience above all else, even when challenged.

Equal Opportunity and Reasonable Adjustments JLR is committed to equal opportunity for all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. #J-18808-Ljbffr