Take the next step in your career now, scroll down to read the full role description and make your application. NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across Birmingham. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE Diagnose, troubleshoot, repair and maintain HP & Lenovo laptops and desktops Perform full device strip-downs, component-level replacements and rebuilds Carry out scheduled onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This is a field-based role with periods of driving. REQUIREMENTS Minimum 3 years' hands-on hardware repair experience (desktop/laptop) Proven field break/fix experience (HP & Lenovo) Strong diagnostic and troubleshooting capability Comfortable working independently Willingness to travel 50%+ daily Valid UK driving licence and good driving record required TO BE CONSIDERED Email your CV and availability to: PLEASE NOTE This is NOT a deskside support role. We require experienced field hardware break/fix engineers with proven experience repairing HP and Lenovo laptops and desktops. xehkeey If not training, can be provided but breakfix is essential Candidates who have only carried out basic deskside tasks (e.g. battery or keyboard swaps) will not be considered. KEYWORDS Field Service Technician, Hardware Break/Fix, Laptop Repair, Desktop Repair, HP, Lenovo, Field Engineer, Level 2 Engineer, Hardware Diagnostics