Job Title: BTL Support Analyst

Location: West London Salary: £27,500 per annum Employment Type: Permanent Sector: International Banking

About the Role

An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank's Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey.

Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion.

Key Responsibilities

Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process

Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages

Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements

Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations

Maintain key management information (MI) to track and demonstrate progress across the sales pipeline

Efficiently manage the busines...