Business Analyst

London, England, United Kingdom

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As a Business Analyst on our Transformation team, you will be instrumental in supporting the technology-powered transformation program - Project Nova - at AllSaints, bridging the gap between business needs and technical solutions. You will play a crucial role in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams.

This role requires a strong generic retail Business Analyst skillset, with a particular advantage for experience in the product lifecycle space, especially within merchandising. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova's success in transforming our digital customer experience, data capabilities, ERP systems, and sustainability initiatives.

ABOUT THE PROJECT AND TEAM

You will report directly to the Global Head of Transformation, working closely with the Project Nova leadership team and various workstream leads across Customer, Data & Integration, ERP, and Running Towards Transparency. This role requires significant collaboration with business stakeholders (e.g., Merchandising, Buying, Supply Chain, Retail), Tech teams, and external partners. You will be an integral part of a dynamic team driving the core technology transformation for AllSaints.

WHAT WILL I BE DOING?

-Requirements Elicitation & Management:

• Lead and facilitate workshops with diverse business stakeholders to elicit, analyze, and document detailed functional and non-functional requirements
• Translate complex business needs into clear, concise, and actionable user stories, use cases, and process flows
• Manage and prioritize requirements, ensuring alignment with Project Nova's strategic objectives and workstream goals
• Conduct gap analysis between current and future state processes

- Process Analysis & Design:

• Map current state business processes and design optimized future state processes, identifying opportunities for efficiency and improvement, particularly within the product lifecycle and merchandising domains
• Develop process documentation, including swimlane diagrams and workflow models

- Stakeholder Collaboration & Communication:

• Act as a key liaison between business users and technical development teams, ensuring mutual understanding and effective communication throughout the project lifecycle
• Communicate complex technical concepts and business impacts clearly to both technical and non-technical audiences
• Support change management activities by helping to articulate the 'why' behind changes and preparing training materials

- Testing & Quality Assurance Support:

• Collaborate with QA teams to develop test cases and scenarios based on defined requirements
• Support User Acceptance Testing (UAT) by coordinating business users, documenting defects, and ensuring resolution

- Data Analysis & Reporting (Supportive):

• Assist in basic data analysis to support requirements definition and problem-solving
• Contribute to the definition of reporting and analytics needs for new solutions

WHAT SKILLS DO I NEED?

• Extensive Business Analyst experience in a retail environment, supporting large-scale technology transformation programs
• Proven ability to elicit, analyze, document, and manage complex business requirements for software development projects
• Strong proficiency in process mapping and business process re-engineering
• Experience working across various retail domains, with a significant advantage for experience in the product lifecycle space, particularly merchandising (e.g., product development, assortment planning, buying, inventory management, allocation)
• Familiarity with agile methodologies (Scrum, Kanban) and tools (e.g., Jira, Confluence)
• Excellent analytical, problem-solving, and critical thinking skills
• Exceptional communication (written and verbal), interpersonal, and presentation skills
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment
• Experience in supporting change management activities and user training

YOU ARE:

• Highly Organized & Detail-Oriented: Meticulous in documenting requirements and processes
• Proactive & Inquisitive: Asks probing questions to uncover true business needs and challenges
• Collaborative & Empathetic: Builds strong relationships and understands diverse stakeholder perspectives
• Adaptable & Resilient: Thrives in a fast-paced transformation environment
• Problem Solver: Approaches challenges with a logical and solution-oriented mindset
• Passion for Retail & Technology: A genuine interest in leveraging technology to drive innovation in the retail sector

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Hybrid working in our historic East London studios, working hours are 9-5.30pm
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you dont tick all the boxes, wed still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid