As a Business Analyst at our Zoom site, you will play a key role in driving data-based decision-making. Your primary responsibility will be to provide data reporting, analysis, and visualisation. You'll deliver actionable insights and recommendations to stakeholders across the wider Zoom by Ocado team. This role will be reporting to an Analytics Manager and you will be an integral part of the Central team within Zoom by Ocado, contributing to our operational excellence and strategic direction.

This role can be based either at our London, Leyton or London, Acton site!

Your Responsibilities

• Develop reporting to provide actionable insights to the teams;
• Understand and identify key drivers of the business to provide performance reports on.
• Present data in a visually accessible and insightful format.
• Identify, report and analyse trends for selected KPIs.
• Drive decision making to improve operational efficiency;
• Explore and analyse data sets to identify any opportunities for improvements.
• Provide recommendations based on and supported by data insights.
• Help to execute and implement recommendations with support from the wider team; monitoring and reporting on the outcome of the recommendations.
• Maintain the accuracy, availability and usability of data;
• Ensure the data sets and corresponding reports are correct, reliable and accurate.
• Support consolidation and distribution of data from multiple sources across Logistics in conjunction with Technology teams.
• Understand best practice security management and ensure that all tasks undertaken comply with this best practice.
• Collaborate with a variety of stakeholders through the business;
• Contribute to key cross departmental projects, especially those with a significant data or analytics component, presenting the results to relevant stakeholders.
• Understand and support different stakeholder data requirements.
• Triage and fulfil operational reporting requests from different stakeholders.

Skills, Experience and Qualifications

Essentials:

• Experience in analysing problems to identify root causes, assess associated impacts and driving effective solutions
• Exposure & understanding of SQL / other programming languages and familiarity with Excel/GSheets
• Communication/storytelling skills - ability to translate your analysis to all levels of stakeholders

Nice to have:

• Experience as an analyst; handling large datasets and conducting technical analysis.
• Experience using and building data visualisation tools.
• Experience in a logistics environment.

About You

We're looking for someone of graduate caliber, either through formal education or demonstrable experience, to join our team.

You'll have

• A can-do attitude and a genuine desire to learn and grow.
• High levels of enthusiasm and self-drive are essential,
• An ability to self-manage effectively.
• Strong time management skills
• Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization are also crucial for success in this role.

The Ocado Way

At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.

Our values are Ocado’s DNA; they act as a guide for everything we say and do. ‘The Ocado Way’ develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.