Business Change Manager Client Services Delivery

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Business Change Manager Client Services Delivery

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Join to apply for the Business Change Manager Client Services Delivery role at WTW

Global Talent Acquisition - Health, Wealth & Career for UK and Ireland @WTW

Description

Our work touches the lives of millions of people. WTW Outsourcing Business is dedicated to helping our clients deliver excellent experience to the members of their pension schemes. We have a strong focus on member centric service delivery and highly functional member portal solutions which is recognised by our clients and market intermediaries. Through a commitment to quality and service, we have a 98% client retention record. In the UK we are the No. 1 administrator to the top 200 private sector pension schemes and our target market is medium to large private sector organisations.

Within Outsourcing Business We Are Looking For a Business Change Manager Who Will Have a Dual Reporting Line To The Head Of The Project Management Practice And The Business Change Lead, With The Primary Focus Of Leading The Delivery And Change Management Activities Across

• the migration of existing/new clients onto Outsourcing GB’s new digital pension products
• the implementation of new systems and services for the administration of client pension schemes
  
  

• Planning and implementation of client rollouts to new products and services
• Definition and execution of business change activities (testing, training, communications and adoption) to ensure a smooth transition during release
• Identification and management of risks, issues and dependencies across the delivery lifecycle
• Management and quality assurance of business change deliverables throughout the project
  
  

• Provide timely and accurate reporting across workstream(s)
• Build effective relationships with key stakeholders, providing clear and regular updates on progress
• Articulate prioritisation requests when required, clearly articulating impacted to delivery
• Contribute to the management of project and program Steering Committees
• Foster trust and collaboration across all team members to work as one unit, assisting teams to resolve destructive conflict
  
  

• Partners with the workstream lead(s) to define detailed project plans, shaping milestones and key deliverables
• Works within the project team to deliver detailed work-break down structure, capturing dependencies and balancing resource constraints within the workstream
• Tracks and manages the progress of committed deliverables
• Co-ordinates working group meetings across the delivery team and SMEs within the business
• Governs and reports on the health of the project, maintaining RAID logs, meeting materials, project plans and project status
• Works autonomously to identify and resolve risks and issues, providing solutions to enable effective delivery of business objectives
  
  

• Work collaboratively with client managers, operational teams and clients to capture any client specific business implementation requirements
• Manage the delivery of business and client acceptance plans and reporting metrics
• Maintain a constant focus on post-transitional operations to identify and resolve any business impacts
  
  

• Define and manage the business change activities to successfully deliver the project, including (but not limited to) strategy and plans across:
• communications
• training
• testing
• rollout and transition
• operating model
  

• Actively manage dependencies across projects and programs
• Provide high quality, timely, accurate materials at all times to all stakeholders
• Communicate with all stakeholders to ensure that all central team deadlines are met
• Coordinate and share best practices across the transformation function as needed to drive efficiency
• Ensure that Lessons Learnt sessions are undertaken by the team and all outputs are logged and tracked
• Ensures that benefit realisations from all deliveries are recorded centrally
• Ensure adherence to all project policies and standards, as set by the Head of Technology Management
  
  

• Highly experienced project manager with experience across Waterfall, Scrum and hybrid (W-Agile) methodologies
• Previous experience in provisioning of new digital products and/or migration of large scale technology systems
• Pension knowledge advantageous
  
  

• Proven leadership experience in achieving successful project outcomes.
• Track record of delivering strong results in large scale/complex software development projects.
• Experience working with distributed software development products and teams.
• Demonstrated Ability to lead cross functional teamwork in and across teams and organizations.
• Strong verbal, written, interpersonal communication and negotiation skills.
• Ability to develop project plans, manage individual deadlines and goals, including project metrics and dashboards.
• Strong ability to identify potential issues and dependencies early.
• Quickly facilitates mitigation plans, alternative approaches and communication of risks.
• Experience with JIRA, Confluence, SharePoint beneficial
• Analytical thinker with creative problem solving skills and attention to detail.
• Good working knowledge of recognized Project Management frameworks e.g. Prince 2, PMBOK
• Change management experience on complex projects
  
  

• Drive and enthusiasm with the ability to motivate teams to deliver
• Ability to create an environment that encourages professional development
• Ability to build strong working relationships, with IT and business managers
• Ability to influence, network and collaborate with stakeholders
• Negotiation and persuasion skills
• Excellent and effective communication
• Actively practices emotional intelligence (empathy, self-awareness, self-motivation, self- management) on project teams and throughout the enterprise.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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