Business Liaison Officer

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Business Liaison Officer
Job Title:
Business Liaison Officer Reporting to:
Chief Operating Office Salary:
£28,137.72, working 37.5 hours per week Location:
Bournemouth Town Centre
A) Job function
The Bournemouth Town Centre Business Improvement District (BID) is a not for profit organisation, funded and directed by town centre businesses. The post holder will work to improve communication channels between the BID and the businesses in the BID area, raising awareness of BID activity, assisting businesses to gain the maximum benefit from the BID, and securing support for the BID. They will also support the Chief Operating Officer in ensuring that the BID Business Plan is delivered in a professional, transparent and cost-effective manner.
B) Position overview Provide support to the Chief Operating Officer in delivering agreed projects across Bournemouth town centre Engage directly with BID levy payers and build positive relationships between them and the Town Centre BID Ensure that levy payers receive sufficient, timely information about the Town Centre BID’s activities Assist BID levy payers to gain the maximum benefit from the Town Centre BID’s activities Secure sufficient support to achieve a fourth BID term in 2027
C) Key tasks and responsibilities Act as a primary point of contact between the BID and the individual BID levy payers Meet face to face with BID levy payers on a regular basis Work with the Chief Operating Officer and Operations Executive to ensure all levy payers receive regular communication Maintain the Town Centre BID database with relevant details of all businesses within the BID area Liaise with key stakeholders, including partner agencies and organisations, on specific projects Attend local traders and business meetings related to Town Centre BID activity Promote use of the BID’s website, email newsletter and social media channels Work within budgets set by the Town Centre BID Board Comply with appropriate legislation (e.g. employment, data protection, health and safety). Carry out any other reasonable activities as required by the Chief Operating Officer
D) Person Specification Qualifications Essential Educated to Level 3 or an equivalent professional or vocational qualification (for example A Levels, advanced apprenticeship or NVQ) Desirable Educated to degree level, or an equivalent professional or vocational qualification
Experience Essential Experience of account management Proven experience in building and maintaining strong working relationships with a diverse set of partners Experience in business, either retail, food and drink, leisure or the office sector High level of proficiency in MS Office Experience of using and maintaining databases and / or Management Information Systems Desirable Experience in sales
Personal attributes Essential Ability to build relationships across the commercial, public and third sector Ability to understand the principles relating to BIDs and convey this information clearly to a wide range of audiences Excellent communication skills (written and oral), with the ability to communicate at all levels High level of resilience Ability to identify and influence key decision makers Ability to demonstrate good knowledge of Bournemouth town centre Able to work on own initiative, and as part of a team Self-motivated Committed to providing an exceptional customer service culture Organised and methodical, with excellent attention to detail Ability to prioritise and remain focused; to organise workloads with limited daily supervision. Ability to work under pressure and to tight deadlines Ability to quickly establish good working relationships at all levels.
Other Essential Willingness to work outside normal office hours to attend meetings and support activities as necessary Current clean driving license with own car
Annual salary:
£28,137.72. Annual holiday entitlement:
25 days, plus statutory bank holidays. Working week:
37.5 hours.
No paid overtime. TOIL re overtime. Pension:
The Company operates a contributory pension scheme. Term of Contract:
The Company operates a contributory pension scheme Contract terminates end of BID Term in 2027, with offer to extend depending on successful BID renewal ballot 2027 - 2032
HOW TO APPLY Applicants should send a CV and covering letter by clicking "Fast Apply" Your covering letter must include an assessment of your qualifications, experience and personal attributes against the person specification. Closing Date: Sunday 14 September 2025
Apply
Location:
Bournemouth
Salary:
£ - £ y
Job Type:
PartTime

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