Location: UK - Birmingham, Hatfield, London, Manchester Life on the team Business Management Graduate & Associate Programme Salary: 32000 Start Date: September 2026 Programme length: 10 months Contract type: Permanent Full Time Our Service Managers are responsible for developing a long‑term partnership with our customers by providing high‑quality advice and support whilst coming up with creative solutions to challenges and helping organisations to address their business needs and objectives more efficiently. The service managers are the face of our services business and are often seen as an extended part of the customer team through their proximity and solid understanding of the customers business and its people. Our Service Management division is placed right at the heart of our business and the services they provide for some of the world’s largest organisations help to keep the public safe, keep planes in the air, entertain the world and develop lifesaving pharmaceuticals. By the end of the programme you will have ownership for keeping some of these critical services running as well as driving new opportunities to grow the account. What you’ll do

Learn about compute‑centers core service offerings, develop your leadership skills and work towards industry‑recognised qualifications Build strong long‑lasting relationships with your customers and account teams to understand your customers’ business objectives and goals and add value to new and existing services Lead customer and internal review meetings to keep track of service performance and key actions to ensure services are being delivered in line with contractual obligations and strategic goals Develop your knowledge of our technical services and commercial policies to ensure your customers’ services run efficiently and promote high‑quality customer satisfaction Manage the financial operational costs and revenues forecasting for new business opportunities and report on the financial health and performance of your customer account Identify growth opportunities and work alongside the customer in helping them with their business and technology challenges Sharpen your presentation and communication skills by presenting to customers and the account and leadership teams on account strategy and performance Analyse key performance metrics and trends to look for ways in which you can provide additional value and innovation to improve or grow services Exposure to a global corporate environment with an opportunity to work virtually with colleagues across the world (e.g. Europe, USA and Asia‑Pacific) Gain an industry recognised ITIL accreditation – a globally respected framework for managing IT services effectively – and access high‑quality external training that builds the skills, knowledge and mindset of a standout Service Management professional

What you’ll need

You are degree educated (any subject and any classification accepted) or you have 2–3 years experience in a customer‑facing role You’ll have a keen interest in technology and strive to achieve outstanding levels of service to customers You’ll be personable with the ability to communicate and build relationships You’ll be hardworking and capable of managing multiple priorities You’ll need to be adaptable to situations and be proactive in problem‑solving and decision‑making You’ll need to be confident in speaking and delivering presentations to senior leaders and customers You are free from September 2026 to start the 10‑month Business Management Graduate & Associate Programme

About us We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation enabling people and their businesses. Our business may be about technology but first of all it’s about people With over 20,000 people across 22 countries we are proud of our inclusive culture – where everyone can thrive, feel valued and truly belong. As an equal‑opportunities employer we are committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age, disability, ethnicity, gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills we’re looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive forward‑thinking environment – we’d love to hear from you! #J-18808-Ljbffr