Wave Peterborough, England, United Kingdom

Business Move Advisor

Wave Peterborough, England, United Kingdom

3 days ago Be among the first 25 applicants

Business Move Advisor (37 hours per week, Fixed Term Contract (FTC) - up to 12 months for Maternity cover)

Location: Contractual base in Salvus House, Durham / Pearl House, Peterborough with hybrid working opportunitie s

Salary: £25,733 - £32,165 (pro-rata), plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to: Business Mover Team Leader

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

About Us

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use, be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service . Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHATS IN IT FOR YOU?

Wealth

• Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking
  
  

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Years Eve
• The option to buy holidays
• 1 day paid volunteering
  
  

• Hybrid/Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots
  
  

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family
  
  

• Creating an account for customers when they move into a business premise and tailor the account to meet their needs.
• Validating data from various sources and identifying the correct customer responsible for a business premise.
• Making positive outbound contact via phone followed up with email where appropriate with a customer to confirm details and source any additional information required for an account to be set up.
• Investigating complex queries regarding whether a business premise is occupied, or vacant and provide robust evidence.
• Processing customer correspondence in relation to occupying a business premise and taking the appropriate action.
• Finding and examining all available data sources to locate a customer in a business premise that reports as consuming but is marked as vacant.
• Cleansing internal systems to ensure the data is accurate and aligning this data to the central market databases.
  
  

• Experience in collating and understanding data from numerous sources.
• Experience of making outbound contact via telephone and email.
• Keen eye for detail and a focus on data accuracy.
• Inquisitive nature and questioning skills.
• Experience in the utilities industry, specifically Water.
• Fully computer literate with Microsoft Office products, Excel level must be intermediate as a minimum.
• Problem solving ability with a personal drive to search out the correct information and resolve issues.
• Strong team player with a can-do attitude and professional manner
• Excellent communicator
• Able to work under own initiative.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Business Consulting and Services

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