Business Operations Manager (Viator) London

London, England, United Kingdom

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore—everything from simple tours to extreme adventures (and all the niche, interesting stuffin between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you’ll remember.

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

As a Business Operations Manager on our B2B Strategy & Ops team, you'll be the operational engine behind our suppliers and partners. This is a highly execution-focused role where you’ll partner closely with account teams and cross-functional stakeholders to drive performance, improve systems, and unlock scalable growth.

You’ll serve as the go-to expert for Salesforce, building and maintaining the tools, dashboards, and workflows that keep our partner teams informed, enabled, and on pace. You'll lead with data, simplify complexity, and bring structure to a fast-moving environment — enabling us to act today while preparing for what’s next.

This role requires someone who thrives on getting things done, is obsessed with data accuracy, and isn’t afraid to get into the weeds to remove roadblocks. You'll be central to how we serve our B2B customers, improve every day, and own the outcomes that drive our business forward.

What You’ll Do

Own and optimize Salesforce as a critical operational tool for account managers and leadership. Troubleshoot issues, enhance workflows, and ensure the CRM reflects real-time business performance.

Build and maintain dashboards and reports in Salesforce and Tableau to track KPIs, pacing, and performance against targets — enabling fast, data-driven decisions.

Drive QBR readiness by preparing executive-ready insights and materials, distilling complex performance data into clear, actionable strategies for our distribution partner teams.

Collaborate deeply across functions (Sales, Marketing, Product, Finance) to align priorities, remove blockers, and move initiatives from idea to execution.

Support and enable account teams with hands-on coaching, live troubleshooting, and scalable playbooks that help them reduce friction and move faster

What We’re Looking For

6+ years of experience in Business Operations or Sales Operations, ideally with global scope and a B2B focus.

Deep hands-on experience with Salesforce, including reporting, data hygiene, and user support; you're confident in both execution and optimization.

Proficiency with analytics tools like Tableau and SQL to generate insights and performance trends.

A builder's mindset — you’re resourceful, iterative, and constantly looking for better ways to do things.

A strong bias toward execution: you prioritize speed, clarity, and results without sacrificing quality.

Clear communicator and strong collaborator, with a track record of working cross-functionally to align, support, and move fast.

Proven ability to translate operational complexity into systems and tools that drive action.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email toAccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.

#Viator

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