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Company: Information Governance Services Limited

Job Title: Business Operations Manager

Salary: £45,000 - £70,000 pro-rata

Full Time/Part Time: Full Time 37.5 hours per week

Contract: Permanent

Start Date: Immediate

Business Operations Manager

How to apply?

Please send the following information to careers@informationgovernanceservices.com

• Your CV; and
• A covering letter, either in the body of the email or (maximum 1 A4 page) an attached word document.
  
  

• Be an integral part of the company’s strategic decision making, including business growth, development and resource development.
• Develop and implement operational policies, procedures and guidance materials to improve productivity and operational effectiveness throughout IGS.
• Leading financial reports of IGS’ time spent on all clients and internal activities to provide strategic insights to senior management.
• Empower our clients to develop and support their solutions – so they can be self-sufficient adopters of the latest technologies.
• Maintain and update IGS’ consultancy rates and packaged service costs.
• Maintain compliance with data protection regulations that apply to any of the company’s client’s businesses, including but not limited to:
• Data Protection Act 2018;
• UK GDPR;
• General Data Protection Regulation (GDPR);
• Privacy and Electronic Communications Regulations (PECR); and
• Any new or developing data protection regulations.
• Lead IGS in obtaining compliance certification in areas of data protection and cyber security (e.g., Cyber Essentials and ISO 27001).
  

• Have a working understanding of data protection legislation and information governance practices to implement.
• Compile information from various sources to formulate a current picture of IGS against the market.
• Interpret data to generate company and market strategies for implementation.
• Collaborate with senior management to develop and implement business strategies.
• Identify areas for process improvement to drive initiatives that enhances operational efficiency.
  
  

• Manage, guide and support more junior members of the team to progress their development.
• Deliver training and communication to IGS staff on policies, procedures and working practices.
• Help create and maintain a positive and collaborative working environment, prioritising professional growth and development for all staff.
  
  

• Develop and monitor key performance indicators (KPIs) as required by senior management to measure operational success.
• Analyse data and provide insights for senior management to inform organisational decision-making.
  
  

• Overall responsibility for the effectiveness of IGS’ website, from user experience to effective marketing of IGS’ services.
• Overall responsibility for SEO campaigns and improvements.
• Overall responsibility for specific marketing campaigns such as Google Ads.
• Overall responsibility for IGS’ digital presence across social media platforms such as LinkedIn.
• Overall responsibility for marketing strategy, including budget.
  
  

• Support proposals, tenders and framework submissions for IGS in engaging new workstreams.
• Support IGS in creating, implementing and strategising new products and ideas for business growth and development.
• Creating and maintaining good client and supplier relationships.
• Being the internal product lead for IGS’ new products.
  
  

• Support senior management in ensuring that IGS have adequate office equipment, including devices, accessories, stationery and audio visual equipment for meetings.
• Liaise with landlords and office managers regarding IGS’ use of the office.
• Responsible for co-ordinating effective use of the office.
• Help support with any new office environments IGS look to move into to ensure it meets IGS’ requirements.
• Be IGS’ Health and Safety Officer.
  
  

• Responsible for ensuring all staff have appropriate physical and digital assets to capably undertake their required functions.
• A focal point for staff to report issues with their physical or digital assets and assist with resolving those issues.
• Management of IGS’ internal software subscriptions and internal assets.
  
  

• Responsible for administrating or overseeing administration of IGS’ ICT environments.
• Overall management of IGS’ Voice over Internet Protocol (“VOIP”) technology for prospective clients to contact IGS by telephone.
• A focal point for staff to report ICT issues and assist with resolving those issues.
• Be a global administrator for IGS’ M365 environment, creating and deleting new users, creating shared mailboxes and managing IGS’ Microsoft Teams environment.
  
  

• Performance related bonus.
• Private Healthcare.
• Hybrid and remote working.
• Pension scheme.
• To be part of an up and coming consultancy where the sky is the limit.
• Continued support to help you fulfil your potential – you’ll keep advancing your technical skills throughout your career with us.
• Enhanced Annual Leave Allowance – 23 days (plus bank holidays) plus an extra day per year of service up to a maximum of 7 additional days.
  
  

• An undergraduate degree (2.1 or higher), preferably in a related field.
• Proven experience (3+ years) experience in business operations or similar managerial role.
• Strong leadership and team management skills.
• Analytical and problem-solving skills. Loyalty and integrity.
• Innovation and creativity for how to grow and improve a business.
• Discipline to be able to work remotely and fulfil your duties.
• A willingness to advance the companies goals and the realisation that what benefits the company will benefit your ongoing growth (both financial and wellbeing).
• Eligible to be able to apply for UK Security Clearance.
• Experience with a variety of industries and settings, including the healthcare setting (desired).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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