Business Quality Officer

Location: Farnborough

Salary £45,000-£50,000

Hybrid options available

Role Purpose

Responsible for reviewing client cases to ensure the suitability and quality of financial advice. The role supports risk mitigation, regulatory compliance, and positive customer outcomes through effective file checking and feedback.

Key Responsibilities

Review pre-sale client files to assess suitability of advice

Ensure compliance with internal standards and regulatory requirements

Identify risks, errors, or potential breaches

Provide clear, constructive feedback to advisers and paraplanners

Ensure remedial actions are completed within deadlines

Monitor trends and escalate risks where necessary

Maintain accurate records and meet productivity targets

Work closely with internal teams including Compliance, Paraplanning, Training & Competence, and Technical teams

Communicate effectively with advisers and stakeholders

Skills & Competencies

Strong attention to detail

Excellent written and verbal communication

Analytical and investigative mindset

Ability to manage workload and meet targets

Tactful and professional when delivering feedback

Experience & Qualifications

Experience in financial services (pensions and investments preferred)

Background in compliance, advisory, or quality assurance roles

Level 4 Diploma (or working towards)

Pension knowledge desirable (especially transfers)

Benefits

Life assurance, income protection, critical illness cover

Private medical insurance

Pension scheme

25 days holiday + bank holidays

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