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Job Description Summary

Job Description

JOB TITLE: Business Support Manager – Pensions and Retirement, Insurance, Pensions & Investments

SALARY: £59,850-£66,500

LOCATIONS: Edinburgh, Bristol, Dundee or Leeds

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our offices in Edinburgh, Bristol, Dundee or Leeds.

At Lloyds Banking Group, we’re committed to helping Britain prosper. Within our Insurance, Pensions & Investments (IP&I) division, the Pensions and Retirement team plays a vital role in supporting customers through their long-term savings journey and into retirement. As Business Support Manager, you’ll be at the heart of this mission, working closely with the Managing Director of Pensions and Retirement and the Workplace Pensions Director to drive strategic priorities, as well as the MD's Executive Assistant to ensure the smooth running of the Executive Offices.

You’ll join a collaborative and forward thinking team where your ability to influence, organise and communicate will be key. Partnering with the Executive Assistant and wider leadership teams, you’ll help shape and deliver high-impact initiatives, manage key relationships and ensure our leaders are fully supported and prepared. This is a fantastic opportunity to gain exposure at a senior level, develop your strategic insight and make a real difference in a business that’s transforming the way people plan for their future.

• Support the MD, Pensions and Retirement and the Workplace Pensions Director in the day-to-day management of their responsibilities.

• Supporting the coordination of the Executive Office, including team meetings, colleague calls and communications, in partnership with the Executive Assistant and Personal Assistant.

• Manage and prioritise incoming communications for the Workplace Pensions Director, ensuring timely and appropriate responses.

• Prepare committee papers and briefing materials and ensure both Directors are fully equipped for committees, boards and regulatory sessions.

• Collaborate with leadership to develop and implement strategic plans that align with business, customer and regulatory priorities.

• Build strong relationships with Business Partners across Finance, Risk, Audit and People to support governance, compliance and performance targets.

We’re on an exciting journey and there couldn’t be a better time to join us! The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

• Proven experience working with senior leaders in a dynamic, fast-paced environment within a large corporate setting.

• Written communication skills, with a strong track record of producing high-quality papers for senior audiences including Board and committee papers.

• Outstanding organisational and prioritisation abilities, with the agility to respond quickly to shifting demands and multiple priorities effectively.

• You'll be a trusted advisor with the ability to build strong relationships and influence at Director level.

• A collaborative attitude, with a talent for connecting the dots across workstreams and delivering outcomes through others.

• Knowledge of the Insurance, Pensions, and Investments sector is desirable.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.