Job Title: Business Support Manager

Duration: 7 months, extensions likely

Location: Chester/Hybrid (3 days in the office, 2 days WFH)

Salary: Competitive

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you an analytical thinker with a knack for optimising business processes? Do you thrive in dynamic environments and want to play a pivotal role in a global organisation? Our client, a leader in the banking industry, is searching for a talented Business Support Manager to join their Global Markets Operations (GMO) team!

Role Overview

As the Business Support Manager, you will be a strategic partner, supporting a wide range of operational, financial, and business management activities. Your role will be crucial in coordinating senior leadership routines, financial management, headcount reporting, and operational analytics. You will work closely with Finance, HR, Operations, and various leadership teams to ensure transparency and effective decision-making.

Key Responsibilities

Business Analytics & Reporting:

• Develop and communicate business analytics to identify strategic improvement opportunities.
• Conduct detailed data analysis to highlight trends and operational inefficiencies.
• Build reporting dashboards and analytical models for informed decision-making.

Operational Excellence & Process optimisation:

• Identify and implement process optimisation initiatives to enhance operational efficiency.
• Support strategic initiatives, operational reviews, and project execution for senior executives.
• Drive adoption of new tools and best practises for modernising operations.

Leadership Communications & Stakeholder Engagement:

• Communicate GMO’s strategic priorities to ensure clarity and engagement across the organisation.
• Prepare high-quality presentations and executive materials for leadership meetings.
• Act as a central coordinator for management reporting cycles and cross-team communication.

Risk & Compliance:

• Collaborate with control partners to ensure adherence to risk policies and governance frameworks.
• Support risk identification and mitigation planning efforts.

Required Skills & Experience

• Proven experience in business management, operational strategy, or analytics within financial services.
• Strong data analysis skills with the ability to derive actionable insights from complex datasets.
• Excellent presentation and communication skills, particularly for senior leadership audiences.
• Strong stakeholder management skills and the ability to navigate a complex business environment.

Preferred Qualifications

• Background in management consulting or advisory roles within financial services.
• Experience with automation tools and AI-enabled analytics technologies.

Ready to Make an Impact?

If you are excited about the opportunity to drive operational excellence and support decision-making in a leading global organisation, we want to hear from you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.