Call Centre Agent - Temp to Perm

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About the Company IronmongeryDirect is the UK's largest online supplier of ironmongery. About the Role We are looking for a full time Call Centre Agent to join our Contact Centre here at IronmongeryDirect. The team is dynamic, energetic, and hardworking, which is vital within the fast-paced environment we operate in. Through the supportive nature of the team, we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service as we provide assistance on our Trade Counter. This hands-on element allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively. Whilst we're professional and committed, it is also a fun, friendly, and sociable environment to be in. About the Accountabilities Demonstrate exceptional skills when dealing with customers Consistently deliver high standards of customer service to existing and potential customers Establish and build effective working relationships with our client's carrier partners Handle customer issues relating to deliveries and effectively resolving them Demonstrate excellent awareness and responsiveness to sales opportunities G...
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Location:
Basildon
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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