Our client is opening a brand new centre of excellence in Manchester city centre and will be working in a sector that will be a game-changer and one to tell your friends/children and maybe grandchildren in years to come.

Great company, people first culture, outstanding training and development and career progression on offer as this new method of transportation hits the UK and Europe - remember having to catch a Taxi before Uber this is the next level.

Base salary at £35k + shift allowance and excellent benefits including private healthcare

Looking for a Team Leader to manage a team of 8/10 Customer Services / Call Handler / Emergency Call Dispatcher who will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.

Join our team today and experience first-hand our dedication to supporting People First.

Our client prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. The benefits include:

- Private Medical Insurance (PMI)

- Dental Insurance

- Life Insurance

- Income Protection Insurance

- Pension Scheme + Pension Insurance

Minimum Requirements:

• Pass a background check, drug test, and physical.
• Emergency Call handling or Customer Services experience or similar - minimum of 1 year experience
• Valid drivers license with 3 years of driving experience and a clean driving record

Calm under pressure, alert, ready to respond to emergency situations and provide an immediate response making a true difference with road safety

Responsibilities:

• Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
• Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
• Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

• Do you have what it takes to become an Emergency Response Specialist ?

  • De-escalation skills/experience
  • Strong focus on safety and attention to detail
  • Excellent problem-solving and decision-making skills
  • Ability to work effectively in a fast-paced, ever-changing environment
  • Strong customer service, de-escalation, communication and interpersonal skills
  • Adaptability to new technologies and processes
  • Ability to self-correct and learn from previous mistakes
  • Maintain safety compliance certifications
  • Ability to stay focused and seated for multiple hours at a time
  • Ability to multitask in dynamic situations
  • Schedule flexibility to support a 24*7 operation including holiday