Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

Job purpose:

To ensure all care packages are covered with an appropriate care worker at all times. To liaise with the registered manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service. To assist the manager in the management of costs by ensuring working patterns are efficient and logical. To provide excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.

Main Duties:

• Identify methods and systems to promote effective communication and engagement with individuals and key people
• Contribute to the overall success of the department by contributing and attending team meetings, etc.
• Utilise the brokerage service to maximise business opportunities

• Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for each individual
• Develop and evaluate communication methods and systems to promote effective communication
• To support the Registered Manager and direct care staff, to ensure effective and efficient person-centred service delivery.
• Supervise, mentor and act as a positive role model to Care Workers to ensure effective and efficient person-centred service delivery to all people who use the service
• To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being
• Ensure staff have appropriate skills/training to meet service user need
• To support and supervise the delivery of person-centred services to all people using the service
• Assist in developing and delivering an appropriate induction programme for new Care Workers

• Ensure appropriate inductions are arranged for new services
• Take responsibility for regular recruitment activity ensuring adequate service levels
• Assigning care workers to customers, whilst working within the standards and requirements of the company.
• Accepting, allocating and processing referrals for new work efficiently and accepting and processing changes and amendments to existing care packages
• Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes
• Develop person centred plans for each person using the service
• Manage and monitor systems for the administration of medication and of the assessment of risk of abuse, failure to protect and harm to self and others Support people using the service to maintain family links if they so desire
• Promote the protection of all individuals
• Ensure regular contact is maintained with service users and or their representatives
• Ensure concerns regarding vulnerable adults and children are reported without delay Monitor and promote individual’s rights to expect and receive respect for their diversity, differences and preferences
• Develop and maintain effective relationships to promote individual’s choice about their care and support
• To attend networking events increasing own knowledge of the sector and identifying future trends
• Liaising/building relationships with brokerage, LHB and hospital discharge units
• To develop own knowledge and practice relative to continuous service improvement
• Ensuring all runs and working patterns meet the needs of the company, customer and care worker
• Ensuring adequate cover is available for sickness, absenteeism or holidays
• Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent. Recording all emergency calls and passing the information to appropriate parties
• Participate in the out of hour’s service on a rota basis

• Ensure efficient and effective rota management eliminating unnecessary travel and waiting time.
• Ensuring mileage and distance travelled is monitored and recorded
• Ensure ECM system is utilised and monitored appropriately
• Assign and Manage I-Connect Phones
• Prepare & validate Invoicing to local authorities where applicable
• Ensure / chase support workers to submit timesheets adhering to deadline
• Maintain and share evidence-based records and reports
• Audit Files on a 6-monthly basis
• Contribute towardthe Inspection process and local authority monitoring
• Contribute to the Quality Assurance process by regularly seeking feedback from staff
• To work within the policies and procedures of ND Care and Support paying special attention to the policies which promote a safe working environment for all.
• Ensure that the service delivered is compliant with the required external regulatory standards
• Ensure that the service delivered is compliant to contract
• Ensure records are maintained to a high standard and meet compliance needs
• Monitor and report on compliance with health, safety and security regulations and requirements including completing relevant risk assessments for designated area of responsibility
• Contribute to the development of health, safety and security policies, procedures and practices
• To promote and support the health and safety of both people using the service and support staff
• Organise and facilitate quarterly care staff team meetings
• Conduct annual performance appraisals for all Care Workers
• Address poor performance including unacceptable absence following company disciplinary policy

Main responsibilities:

• Responsible for the management of the care team ensuring compliance and regulations are adhered to
• Responsible for safeguarding vulnerable clients and acting on reports of safeguarding concerns
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
• Responsible for delivering exceptional levels of customer service; both to internal and external customers
• Responsible for communicating with people in a respectful, courteous, and professional manner at all times

Knowledge, skills & experience:

• QCF Level 3 or equivalent
• Full UK Drivers Licence
• 2 years’ experience working as a senior care worker (ideally in domiciliary/homecare)
• Confident in decision making
• Excellent communication skills
• Sympathetic
• Person centred approach
• Self starter with attention to prompt timekeeping
• Approachable

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events