Care Home Manager (Residential Care), Norwich, Norfolk

Care Home Manager (Residential Care)

New Yesterday

About the role

Ready to lead something exceptional?

An outstanding opportunity has arisen for an accomplished and driven Home Manager to take the helm of a warm, well-established care home in the charming village of Crostwick, perfectly positioned between Norwich and Wroxham.

About St Mary’s Care Home

St Mary’s delivers high-quality residential, dementia and respite care within a peaceful, homely setting where residents genuinely flourish. Life here is engaging and supportive, with meaningful daily experiences that promote wellbeing, connection and a sense of community.

The home is rated Good by the CQC and has developed a reputation for compassionate care, professionalism and a welcoming culture.

This is a rewarding leadership opportunity to help shape the continued success of a home where people feel safe, valued and comfortable.

The Role

As Home Manager, you will provide confident, visible leadership across all aspects of the service. You will:

Oversee the full operational performance of the home

Maintain and enhance CQC compliance and regulatory excellence

Lead, inspire and develop a committed care team

Drive occupancy and ensure sustainable financial performance

Champion a culture centred on dignity, quality and continuous improvement

This is a regulated service; CQC registration is essential, alongside strong working knowledge of relevant legislation and regulatory frameworks.

If you combine commercial acumen with authentic, values-led leadership — and you are motivated by delivering outstanding resident outcomes — this is your platform to make a lasting impact.

Reports to: Operations Manager

Key duties and responsibilities

· Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion and empathy.

· Recruit, train, motivate, and retain a team of skilled care professionals who are committed to delivering person-centred care.

· Ensure that the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.

· Manage the home’s budget, ensuring that financial targets are met and costs are effectively managed.

· Develop and implement a well-thought-out marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.

· Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.

· Have oversight of all records to ensure that the home’s administrative tasks are completed in a timely and efficient manner.

· Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing changes as necessary.

· Manage and mitigate risks effectively, ensuring that the home is a safe and secure environment for residents and staff.

Skills and attributes

· Must have been a registered manager of a 30-plus bed care home for at least 3 years and achieved a good rating.

· Ability to engage with our residents to understand their needs in order to provide exceptional person-centred care.

· Capability to promote ownership of care programs by fully involving residents and their families in developing, agreeing, and evaluating their care within the home.

· Excellent working knowledge of CQC standards, safeguarding, and compliance.

· Proven track record of maintaining good relationships with regulators, social services, and families.

· Strong and confident communicator able to maintain excellent working relationships at all levels with colleagues.

· Eye for marketing opportunities and the drive essential to keep the home at full occupancy.

· Commitment to engaging with the local community and building the reputation of the home in the area.

· A can-do and driven attitude.

· Leadership style that emphasises leading by example with high-quality care as a core value.

· Pride in all aspects of work.

What will you gain?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step

Apply

Location:: Norwich, Norfolk
Salary:: £55,000 /annum Excellent PRP
Job Type:: FullTime
Category:: Management

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