Case Management Team Manager

New Yesterday

About The Role Team Clinical Leadership Team Working Pattern - Hybrid 2 days per week in the Vitality Bournemouth or Stockport Office.Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 skills needed for this role: Proven Expertise in People Leadership Complex Case/Claims Experience Customer-Centric Decision Making What this role is all about: This role focuses on leading with purpose and pace. As a Case Management Team Manager, youll co-lead a high-performing team, coaching people to deliver strong outcomes for our members. Youll keep customer care central while supporting teams through complex decisions. Alongside people leadership, youll drive operational performance by resolving escalated claims, improving quality and productivity, managing costs, and contributing to projects and change that shape complex and enhanced care cases.
Key Actions Team Leadership & Staff Development Supervise and support Case Managers, Senior Case Managers, Enhanced Care Associates, and Complex Claims Administrators in their responsibilities Conduct regular performance reviews, using feedback from QA and RM Develop and deliver training programs to enhance team capability including inductions and training new team members Mentor...
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Location:
Bournemouth
Salary:
£55,000
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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