Case Support Manager

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Case Support Manager (Unsecured lending)Salary: up to £35k plus performance bonusLocation: London- Liverpool Street (4 days in office, Fridays WFH)The RoleThe Case Support Manager will:BDM Support:Answers and handles phone calls from brokers (when BDMs in meeting/on other calls)Chases the gathering of stips directly with the brokerSends and chases contracts directly with the customerSupports BDM with conversion of lower value/ lower Risk Grade offers directly with brokersUW support:Verifies key legal, identity, contact, and banking details against source documentation.Confirm all stips received prior to funding, and SF is fully updatedEnsures all bank details are clearly shown in the system and have been validated prior to pay-outFinance support:Ensure we have full information needed for pay-offs to other lenders and these details are all loaded to SF (account name, sort code, account number, amount, reference)Check that DD Mandate will be set up in all cases (there are still deals being posted to RTF channel with no DD mandate setup).Set stage to \"Ready to Fund\" (there are still deals being posted to RTF channel with the stage not being set correctly)Knowledge, Skills and AbilitiesSuper organisedStrong communicatorExcellent attention to detailIdeally experienced in working with financial dataConfident about the ultimate value of his/her decisionsHandles pressure, and thrives in fast moving environmentActive learner interested in applying Company standards to transactionsEffective team player with the ability to work independently, exercise initiative and take ownership of projectsCommitment to continuous improvementSense of accountability and pride in his/her workAbility to communicate urgency, while working with detailed process requirementsAbility to drive a processExcited about the prospect of working for an ambitious, fast-growing companyOpportunity to develop into BDE/BDM/Direct Sales or get more responsibilities in a Sales Support roleJBRP1_UKTJ
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Location:
London (City Of London)
Job Type:
FullTime

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