Catering Operations & Systems Lead

Department\t\t\t\t\t Operations

Employment Type \t\t \t\tFull time, London

Office Attendance Expectation \t\tMonday - Thursday in the office, Friday WFH

Catering Operations & Systems Lead 

At &Dine, we work with independent food businesses to deliver catering for modern workplaces. Every caterer (Maker) operates differently with over 150 Makers using our marketplace. Our job is to make sure customers get a consistent, reliable and excellent experience every time they order, without taking away what makes each Maker great.

The role

You’ll create clear, replicable catering guidelines that Makers can join &Dine and operate within. Guidelines that give Makers enough freedom to run their businesses, while ensuring the food and service delivered through &Dine is consistent and problem-free.

You’ll test these guidelines in the kitchen across real orders and deliveries, improve them over time, and work closely with our Product and Engineering teams to build them into the platform where suitable. 

What you’ll be doing

• Creating clear catering formats that all Makers can deliver against.
• Defining what must be consistent and what can vary, such as portions, packaging, service expectations.
• Writing simple, practical catering guidelines for Makers and updating them regularly.
• Making sure new Makers can deliver to these standards before going live.
• Owning how on-site service works for when &Dine is customer-facing.
• Improving processes based on real-world delivery.
• Working with Product and Engineering to turn proven processes into platform features.
• Reducing issues by building better systems, not workarounds.

What success looks like

• Different types of Makers offering different cuisines and food types that can work within the same guidelines.
• Customers get a consistent, reliable catering experience.
• Fewer problems as order volume grows.
• New Makers onboard and deliver with minimal hand-holding.
• New Maker onboarding speed increases.
• Catering rules live online in the platform, not in people’s heads.

If you’re excited by building systems that help lots of different food businesses succeed, we’d love to hear from you.

Skills, Knowledge And Experience

• 3+ years experience in catering, hospitality or food operations
• Comfortable setting standards without micromanaging
• Strong systems thinker with a practical mindset
• Enjoys working across Ops, Product and Tech
• Calm, organised and happy in a fast-moving environment

Benefits to working with &Dine

• Equity options — become a part-owner of the business
• £250 learning & development budget to support your growth
• CharlieHR access, with exclusive discounts from brands like John Lewis and Samsung
• Your birthday off — celebrate on us
• £500 referral bonus for successful hires you introduce
• Team socials — we’re serious about food, drink, and great company
• Lunches - regular tastings in the office!