At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You’ll do more than the expected. You’ll do the unexpected.

In this development opportunity, you'll be responsible for providing new and existing Corporate clients of American Express with their first experience of our industry-leading onboarding process.

You will consult with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS). You will lead the onboarding of international clients with support from Business Development Managers. You'll advise clients on legal and regulatory requirements and carry the contract through to completion, ensuring all documentation is provided and compliant to launch American Express' commercial relationships. You'll also have the opportunity to lead business transformation projects with local and regional impact across the organization.

Our GCSteams develop and deliver innovative, compelling, and award-winning solutions that provide medium, large, and global-sized businesses with greater visibility and control of their spend. We’re now looking for a talented and driven individual to join this high-profile, successful team.

The Central Onboarding Team (COT) is based in Brighton. The role of Implementation Specialist is an exciting opportunity for a self-motivated, results-driven individual who enjoys being part of a team, managing partners, and building relationships.

How will you make an impact in this role?

This role is critical to the success of the German Sales and Account Management Teams. You are responsible for ensuring a smooth and seamless end-to-end implementation, driving billings and growth by creating ease for our clients to use and manage their card programs.

The successful candidate will be responsible for the implementation of new and expanding corporate clients, fostering a deep and valued relationship before passing the account to the account management teams. The role involves end-to-end implementation of new and expanding German Corporate Accounts (Card and Business Travel Accounts).

Minimum Qualifications

• Onboarding of clients by completing application forms and collecting all legal documents required to launch the implementation.
• Ensuring the smooth setup of all aspects of the account, including identifying missing information, managing the card member application process, internal platform, Corporate/Personal Membership Rewards, Billing Support Files, payment methods, and other scope requirements.
• Inputting new and expanding corporate client data into risk tools and setting up the client’s program accordingly.
• Taking ownership of projects that develop and enhance existing tools and processes.
• Providing premium and dedicated advisory services to new commercial clients throughout implementation and enrollment.
• Conducting early engagement calls and emails to drive card activation, identifying and addressing zero or below potential billers to increase charge volume.
• Monitoring billing and payment processes by liaising directly with new customers at key times to ensure accurate billing and settlements.
• Collaborating with Sales, Account Sales, and Implementation Managers to achieve successful implementation and handover to relevant teams.

Preferred Qualifications

• Ability to multitask, prioritize, and work well under pressure.
• Proven track record in building and maintaining relationships with internal and external customers.
• Excellent telephone, verbal, and written communication skills.
• Strong time management skills.
• Self-motivated and results-driven.
• Proactively seeking opportunities for process improvements.
• Strong customer focus, able to identify and deliver on individual customer needs.
• Proven problem-solving and analytical skills.
• Strong change management skills; adaptable in a changing environment.
• Accountability for resolving issues timely.
• Strong team player.
• Proficiency in Excel is essential.
• A sales background or mindset is an advantage.
• Fluent in German.

We back you with benefits supporting your holistic well-being to help you perform your best. This includes physical, financial, and mental health support, as well as flexibility to thrive personally and professionally:

• Competitive salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent)
• Flexible working options: hybrid, onsite, or virtual depending on role and business need
• Generous parental leave policies (location-dependent)
• Access to global wellness centers staffed with healthcare professionals (location-dependent)
• Confidential counseling through our Healthy Minds program
• Career development and training opportunities

Offer of employment is conditioned upon successful background verification, subject to applicable laws and regulations.