We are proud of our high-quality portfolio of pubs with rooms across the South West, from Bristol to the Isles of Scilly. Our much-loved destinations deliver great times through outstanding food, drink, and service.
We’re looking for a Central Reservations Manager to lead a team of six and help shape the future of our customer experience.
You’ll drive digitalisation, data-led insight, and smarter ways of working to streamline service, enhance loyalty, and maximise commercial performance.

 
Key Responsibilities

• Lead and develop the Central Reservations team, creating a high-performing, customer-focused culture. 
• Ensure operational excellence across inbound reservations and act as a senior escalation point. 
• Use data and customer insight to improve conversion, upsell, occupancy, and revenue. 
• Work closely with Marketing, Finance, Operations, and Customer Experience to deliver aligned objectives. 
• Drive digitalisation, automation, and continuous improvement across processes. 

About You

• Confident, collaborative leader with a focus on delivering exceptional customer experiences. 
• Experienced in developing people, building strong teams, and fostering continuous improvement. 
• Commercially aware, with experience managing budgets, sales targets, and results-driven performance. 
• Accountable, proactive, and capable of setting clear standards and improving team performance. 

What We Offer in Return 

• Learning and development opportunities 
•  Career progression 
• 30% off food and drink in our pubs and 50% off overnight stays 
• Westfield Rewards, with discounts and rewards from hundreds of leading retailers, restaurants, and destinations 
• Cycle to Work scheme on select roles 
• Family-friendly policies 
• Paid time off to volunteer for charity 

Additional Information If you would like a job description, please email: recruitment@staustellbrewery.co.uk

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we review applications throughout the recruitment process and reserve the right to close the advert at any time. 
We politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies will not be accepted, nor the fees associated with them.