Centre of Excellence Manager Top-tier US law firm is recruiting a Centre of Excellence Manager to drive user adoption and enhance user experience in their London office.  You will be responsible for overseeing the day-to-day operations of post-implementation support and leading strategic initiatives that improve organizational effectiveness in the London and Paris offices. \n Salary to £110,000 + generous employee benefits £100 monthly employee contribution that can be used for lunch or other expenses Free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (4 days in the office / 1 day WFH) \n Key Responsibilities of the Centre of Excellence Manager: \n Oversee post-implementation support operations to ensure that newly deployed technologies and process changes are successfully adopted and fully integrated Drive user adoption and engagement by implementing feedback mechanisms, usage tracking, and targeted enablement strategies to increase satisfaction and productivity Troubleshoot and triage user-reported issues and customization requests, managing resolution workflows and escalating to business-as-usual (BAU) teams or vendors as needed Lead cross-functional initiatives across Practice Groups, Departments, and the broader Fi...